Student Worker - Student Technology Help Desk Assistant

Job Title: Help Desk+ Support Consultant

Job Classification: Education and Training, Student

Department: ITS Client Services

Hiring Manager: Stephanie Sanchez

Contact: stephanie_sanchez@baylor.edu

Work Schedule: 10 hrs per week between the hours of 8am and 7pm-Flexible

Desired Length of Employment: Spring/Ongoing

Pay Rate: $10 per hour

Position Overview:
Are you a tech-savvy student looking to gain hands-on experience while helping your peers? HelpDesk+ is seeking a motivated and friendly Student Technical Support Assistant to join our team. This role involves providing technical support to students, faculty, and staff.

Key Responsibilities:
Assist students, faculty, and staff with basic technical issues, including software, hardware, and network troubleshooting.
Provide support for university-provided devices and applications.
Maintain accurate records of support requests and resolutions.
Guide users through step-by-step solutions and provide instructions on how to use various technologies.
Escalate complex issues to senior technical staff as needed.
Check in and out HD+ equipment.
Maintain accurate inventory of equipment.
Ensure the Help Desk area is tidy and organized.

Qualifications:
Availability to work Tuesdays and Thursdays from 10:30 AM to 2:00 PM.
Strong problem-solving skills and ability to troubleshoot technical issues.
Excellent communication skills with a customer service-oriented attitude.
Basic knowledge of computer hardware, software, and operating systems.
Ability to work independently and as part of a team.
Previous experience in a technical support role is a plus but not required.

Preferred Skills:
Familiarity with university-specific software and systems.
Experience with both Windows and macOS operating systems.
Ability to quickly learn new technologies and software applications.

Employer: Baylor University

Work Location: 1312 S 3rd St, Waco, TX 76798 Moody Memorial Library 1st Floor