Sr Spec, IT Business Analysis (Service Delivery Leader, PMX)

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title: Sr. Specialist, IT Business Analysis (Service Delivery Leader, PMX)

Job Code: 36726

Job Location: Melbourne, FL

Job Schedule: 9/80: Employees work 9 out of every 14 days – totaling 80 hours worked – and have every other Friday off

Job Description:

We are seeking a highly motivated and experienced IT Service Delivery Leader – Program Management (PMX) to oversee the successful delivery of complex programs and projects across the organization. This role requires a strong background in program management, service delivery, and leadership, with the ability to drive strategic initiatives, manage cross-functional teams, and ensure alignment with business objectives. The ideal candidate will be a results-oriented leader who thrives in a fast-paced environment and is committed to delivering exceptional outcomes.

Essential Functions:

• Lead the planning, execution, and delivery of large-scale programs and projects, ensuring they are completed on time, within scope, and within budget.
• Define program objectives, success criteria, and key performance indicators (KPIs).
• Oversee the end-to-end delivery of services, ensuring high-quality outcomes and customer satisfaction.
• Continuously monitor and improve service delivery processes to enhance efficiency and effectiveness.
• Build strong relationships with internal and external stakeholders, including senior leadership, clients, and cross-functional teams.
• Act as the primary point of contact for program-related communications and updates.
• Manage and mentor program managers, project managers, and other team members, fostering a culture of collaboration and accountability.
• Provide guidance and support to ensure successful program execution.
• Identify potential risks and issues, develop mitigation strategies, and proactively address challenges to ensure program success.
• Maintain a risk register and regularly report on risk status to stakeholders.
• Align program delivery with organizational goals and strategic priorities.
• Contribute to the development of long-term plans and roadmaps for service delivery and program management.
• Identify opportunities for process optimization and implement best practices to improve program management and service delivery.
• Leverage data and analytics to drive decision-making and continuous improvement.
• Develop and deliver regular reports on program status, performance metrics, and key achievements.
• Provide insights and recommendations to senior leadership based on program outcomes.

Qualifications:

• Bachelor’s Degree and minimum 6 years of prior relevant experience. Graduate Degree and a minimum of 4 years of prior related experience. In lieu of a degree, minimum of 10 years of prior related experience.

Preferred Additional Skills:

• PMP, ITIL, or other relevant certifications are highly desirable.
• Experience in industries such as IT, consulting, or professional services is a plus.
• Familiarity with change management principles and practices.
• Experience leveraging data and analytics to drive program success and service delivery improvements.

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L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race,