Sr. Manager, Operations Process Management

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

This position will be responsible for defining and managing the change governance process and risk related controls associated with the evolution and publication of operating rules and other customer facing documentation supporting the company’s data products and services.   In addition, this individual will lead a high performing technical writing team with responsibilities to create, maintain and publish high quality customer facing documentation in accordance with the change governance process.

Essential Functions

• Provides effective leadership in developing highly engaged, high-performance Teams.

• Drive oversight and execution of our change governance and document publication processes, ensuring they comply with defined control requirements as we deliver operating rules and product documents in support of new capabilities and services to our participants.

• Manage governance timeline deliverables across functional teams to monitor and report to leadership on process milestones, action items and deliverables, and raise/action risks as appropriate.

• Manage processes and resources delivering a wide variety of technical and business product documentation across multiple media formats (PDF, online / web, application-embedded content, etc.), ensuring content is created, stored and published in accordance with established risk controls and governance procedures.

• Manage communications channels in partnership with product and marketing teams to inform participants as new product and rules documentation are published.

• Enforce access controls and permissions re governance and product documentation, ensuring external users have only the access required by contract/function in support of information security and risk controls.

• Action improvement opportunities to streamline and automate our governance and documentation processes, evolving as necessary to meet changing business needs and ensuring an efficient and transparent set of processes.

• Support company initiatives and ensure alignment with the strategic plan, other network requirements and compliance with applicable regulations.

• Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.

• The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Minimum Qualifications

• Education and/or experience typically obtained through completion of a Bachelor’s degree

• 10+ years experience in financial industry, preferably in process management or product governance functions

• Minimum 3 years prior personnel management and leadership experience including one or more years supervising others, assigning and overseeing work, providing performance feedback, hiring, etc.

• Strong process management and organizational skills, with ability to prioritize tasks for themselves and their team and achieve objectives in a fast-paced environment

• Demonstrated experience developing business and technical documentation

• Strong interpersonal and collaborative skills to build partnerships at all levels of the organization

• Highly effective verbal and written communication skills, with demonstrated ability to effectively communicate with all levels of the organization and customers

• Excellent analytical and problem-solving skills, and the ability to frame recommendations for a variety of audiences

• Proactive self-starter with ability to work independently

• Unyielding commitment to highest professional ethics

• Background and drug screen.

Preferred Qualifications