The Assistant Manager supports the General Manager in overseeing daily restaurant operations, ensuring exceptional customer service, team development, and operational excellence. This role requires leadership, multitasking, and a commitment to maintaining high standards in food safety, cleanliness, and team performance. The Assistant Manager is expected to lead by example, coach team members, and contribute to a positive and productive work environment.

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Key Responsibilities

• Recruit, train, and mentor teammates.

• Supports the General Manager in the hiring, onboarding and training of new teammates.

• Foster a respectful and inclusive work culture.

• Support team development and succession planning.

• Oversee daily operations including food preparation, cleanliness, and customer service.

• Ensure adherence to food safety and sanitation standards.

• Monitor and manage inventory, waste, and key item counts.

• Execute effective shift planning and labor scheduling.

• Address and resolve escalated guest concerns.

• Assist with truck orders, deliveries, and inventory reconciliation.

• Support banking duties, cash handling, and sales reconciliation.

• Understand and contribute to achieving P&L goals.

• Participate in marketing initiatives and new product rollouts.

• Lead team huddles and communicate operational priorities.

• Model and coach exemplary customer service behaviors.

• Support adherence to company policies and procedures.

Qualifications

• Minimum 1–3 years of restaurant or retail management experience.

• Must be at least 18 years of age.

• Proficient in Microsoft Office Suite.

• ServSafe certification preferred or ability to obtain within 90 days.

• Open availability during restaurant hours and ability to work up to 50-hours per week.

Physical Requirements

• Ability to stand for extended periods and work in a fast-paced environment.

• Frequently bend, kneel, squat, and lift up to 50 lbs.

• Tolerate exposure to varying temperatures and noise levels.

• Ability to climb ladders and perform physical tasks as needed.

Core Competencies

• Integrity and professionalism.

• Strong leadership and decision-making skills.

• Effective communication and interpersonal abilities.

• Customer-focused mindset.

• Ability to multitask and work under pressure.

• Passion for team development and operational excellence.

Meritage Hospitality Group is proud to offer a great culture, competitive pay, flexible schedules, 401k with company match, and other perks!