IT Operations Support Administrator IV (1094) – Technology Solutions & Integration Division – San Francisco Municipal Transportation Agency – (155168)

Company Description

The purpose of this announcement is to create an eligible list which will be used to fill future vacancies in this classification.

This is a Position-Based Test conducted in accordance with CSC Rule 111A. 

Learn more about the City’s hiring process here: https://careers.sf.gov/knowledge/process/

The SFMTA, a department of the City and County of San Francisco, oversees Muni (the historic Municipal Railway), parking and traffic, bicycling, walking and taxis. Over one million people get around San Francisco and rely on us to ensure safe and reliable travel.

Our Vision: Excellent transportation choices for San Francisco. 

Our Mission: We connect San Francisco through a safe, equitable, and sustainable transportation system

Application Opening:  Monday, February 24, 2025
Application Deadline: Tuesday, March 4, 2025
Recruitment ID: PBT-1094-155168

Technology is at the core of SFMTA’s mission and future. It is an exciting time to work at the SFMTA as we develop new tools, rethink systems, and modernize transportation. This is an opportunity to work with stakeholders and business units across the SFMTA. Through these channels, the Technology Services Section is helping to bring modern transportation services and infrastructure to our customers. Your work will impact the lives of all San Francisco residents and many more visitors and commuters that use our transportation services and infrastructure.

Becoming a City employee means being a part of a team that cares about making a difference. Your work will shape both the present and future of San Francisco. When you work for the City, you’re choosing a job with purpose.

Job Description

Essential Functions:

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code and are not intended to be an inclusive list.

Under general direction, the Technology Support Technician performs a full range of system administration and data center operational activities for a large network of mini-computers, multiple Local Area Networks (LANs) or several computers with different and distinct platforms which includes Network Operations Center (NOC). The Technology Support Technician effectively manages network and computer operations, develops ad hoc desk level system instruction, and provides ongoing and remedial user training; establishes and performs data and access protection processes; and integrates hardware operating systems and program applications.

1. Design, install, administer, maintain, and upgrade operating systems such as DOS, Unix, Apple, and Windows.
2. Monitor, operate, and enhance complex computers of distinctive platforms and onsite or remote communication systems; develop, design and implement problem solutions using standard analysis techniques and document solutions.
3. Analyze, design and develop operational procedures; review, analyze, and resolve operational problems; apply automation tools to resolve operational problems.
4. Analyze, research, and test changes in operating systems and system software on multiple computers for compatibilities, performance, and capabilities in operational matters; and deploy new or enhanced system tools.
5. Configure user data, security rights and access rights.
6. Install, configure, repair, maintain, and upgrade hardware and peripherals; install and enhance applications.
7. Conduct application problem resolution; determine and clearly define problems; coordinate with programmers and vendors and/or operators; may write code as required.
8. Provide technical assistance to users.
9. Assess user training needs; develop training programs and materials.
10. Perform Help Desk functions for more complex problems, including problem tracking, analysis, resolution, escalation, and coordination.
11. Research hardware and software technologies; plan for future requirements.
12. Prepare specifications; solicit and evaluate vendor bids; purchase necessary hardware, software, manuals, etc.
13. Prepare standard procedures documentation.
14. Perform and monitor more complex scheduled job executions on multiple, distinct computer platforms.
15. Perform work related to security and disaster recovery needs such as system backup and/or restoration, including operational support at a recovery site.
16. Perform all related duties as assigned.

Supplemental Information

Essential duties require the following physical skills and work requirements: Some positions may require sufficient strength and coordination for lifting, pushing, pulling and/or carrying the weight of comput