Administrative Services Team Supervisor

Title: Administrative Services Team Supervisor

State Role Title: Gen Admin Supv II/Coord II

Hiring Range: $77,305 - $82,035

Pay Band: 5

Agency: Dept of Med Assistance Svcs

Location: Dept of Medical Asst Services

Agency Website: www.dmas.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Department of Medical Assistance Services (DMAS) is excited to offer a competitive hourly opportunity to serve as an Administrative Services Team Supervisor. The selected competitive candidate will provide exceptional delivery of services to the agency’s Appeals Unit.

Job responsibilities will include, but are not limited to:

Motivate and manage an interdisciplinary team of administrative team members within the Appeals Division to promptly complete initial appeal reviews, request missing case information, ensure cases are scheduled, complete assigned tasks, and perform other administrative duties as needed.

Direct the activities of the Administrative Services Team, while providing hands on support to manage the team’s workload and ensure quality output.

Ensure team members are trained and continuously growing in their skills.

Support the sustainment of a culture of teamwork and high expectations for employees.

Work collaboratively with other leaders in the Appeals Division to ensure continuity of operations and continuously improve processes and procedures.

Provide excellent customer service, treating everyone who interacts with the Division with respect and dignity; ensure every appellant receives full due process; support a collaborative and positive work environment; and produce a quality work product.

Located in beautiful Central Virginia, the Richmond area puts you just 2 hours from the Blue Ridge Mountains, Virginia Beach and Washington DC. To learn more about the Richmond, VA area visit: https://www.virginia.org

The Department of Medical Assistance Services (DMAS) is working to improve the health and well-being of Virginians through access to high quality health care coverage.

DMAS wants talented individuals who can align their experience with the mission of the agency and its core values – service, collaboration, trust, problem solving and adaptability.

At the Department of Medical Assistance Services (DMAS) we encourage and promote that you Come as you are | Become who you want to be | That is our promise.

Minimum Qualifications

Competitive candidates will meet these minimum qualifications:

Considerable experience planning and coordinating administrative and support services.

Considerable experience gathering facts, analyzing findings, reaching logical conclusions, and recommending solutions.

Considerable experience applying knowledge of programs, operations, and administrative policies and procedures in a setting such as a law office, court system, or government agency.

Experience directing the work of others to meet established timeframes.

Considerable experience with technology, including MS Office and case management systems.

Experience interpreting and applying federal and state laws and regulations.

Considerable experience managing competing priorities and meeting deadlines.

Considerable experience with internal and external stakeholders.

Additional Considerations

This position does not have any additional considerations.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

The Virginia Department of Medical Assistance Services (DMAS) does not offer employment-based Sponsorship. Selected candidates will have their work authorization completed using the E‐Verify Program.

The Department of Medical Assistance Services (DMAS) is an Executive Branch agency that will adhere to all policies and procedures, to include the Commonwealth’s Department of Human Resource Management Policy 1.61 Teleworking.

This position requires a fingerprint based Criminal History Background Check, Education Checks if applicable, Work History Verification with references.

If you wish to apply for a job with the Department of Medical Assistance Services, an application and/or resume for employ