Supplier Enablement Specialist

Company :

Highmark Health

Job Description : 

JOB SUMMARY

This individual is responsible for supporting the Supplier Enablement program and its initiatives in collaboration with the Supplier Enablement team to enable suppliers across the enterprise for electronic purchase order, invoicing, and payment transactions through the Procurement systems and ensure continued adoption.  The successful individual assists with executing the enterprise-wide strategy for Supplier Enablement to gain efficiencies, reduce costs, and mitigate risks in the Procure-to-Pay processes.  As part of the Procurement Operations team, executes activities and actions needed from the Supplier Enablement team, collaborating with global team members, to drive enablement for enterprise-wide supplier-base including supplier outreach, registration and maintenance, onboarding, portal enablement and electronic payment setup, training, and monitoring supplier adoption of electronic transactions.  This individual conducts supplier Taxpayer Identification Number (TIN) matching through access to the IRS On-Line Taxpayer Identification Number Matching Program and conducts supplier phone calls for banking validations. Works towards achieving and maintain KPIs.  Complies with all Organization policies, procedures, and requirements.

ESSENTIAL RESPONSIBILITIES

• Conduct supplier outreach via emails and phone calls to communicate benefits of electronic transactions.  Enable suppliers for electronic Purchase Orders, invoices, and payment transactions.  Provide supplier training on supplier portal for electronic transactions.  Work towards achieving and maintaining KPIs.
• Support Supplier Enablement activities and actions needed to support internal stakeholders and Procurement Category Managers to drive enablement for enterprise-wide supplier-base including supplier outreach, registration and maintenance, onboarding, portal enablement and electronic payment setup,
• Monitor suppliers by transaction volume in the Procurement systems to ensure adoption electronic transactions.  
• Conduct supplier phone calls for banking validations. 
• Conduct supplier Taxpayer Identification Number (TIN) matching through access to the IRS On-Line Taxpayer Identification Number Matching Program
• Provide support for supplier registration and maintenance to ensure suppliers are properly and efficiently setup in the Supplier Master for electronic transactions.
• Assist with development of educational and training material for internal team and external suppliers.  Includes written documentation such as Work Instructions, Standard Operating Procedures, email templates, standard phone scripts, training videos, etc.
• Other duties as assigned or requested.

EXPERIENCE

Required

• 3 years of experience in Customer Service or related field
• 1 year experience in Procure- to-Pay experience focused on purchasing best practices and functional knowledge of ERP systems
• 1 year experience in Program or Project Management/Leadership

Preferred

• None

SKILLS

• Excellent written and oral communication
• Customer Service
• Problem solving and decision making
• Analytical ability
• Proficiency in Excel
• Telephone skills
• Training
• Presentation skills

EDUCATION

Required

• High School/GED or 2 years of experience with supplier relationship building and communications

Preferred

• Bachelors degree in Business, Communications, Supply Chain, Finance, or Management

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• None

Language (Other than English):

None

Travel Required:

None

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type (enter from JDQ)

Office-Based

Physical work site required

No

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, an