Senior Change Manager, Enterprise OKR Program

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Work matters.
It’s where we spend a third of our lives—and the workplace of the future should be a place where people thrive. That’s why we put people at the heart of everything we do.

People matter.
Our teams are driven by a passion for learning, building, and innovating. Whether you're in engineering, sales, finance, or another function, every role is designed to create meaningful impact and provide room to grow.

ServiceNow’s Chief Operating Officer (COO) Office is a growing team dedicated to driving operational excellence, cross-functional alignment, and execution discipline across the company. We are seeking a Senior Change Manager, Enterprise OKR Program to play a pivotal role in supporting the enterprise-wide rollout and adoption of our Objectives and Key Results (OKR) framework. This role will lead the change strategy that powers broad adoption, engagement and lasting behavior change.  

This is a unique opportunity to work alongside senior leadership and cross-functional partners to embed a performance culture rooted in bold thinking, alignment, and measurable business outcomes. You’ll shape how we scale OKRs across ServiceNow and help teams thrive in the process. 

This position reports to the SVP Global Solutions and Digital GTM

What you get to do in this role: 

• Design and execute change strategies that support the successful rollout and long-term adoption of the OKR framework, ensuring alignment with overall business priorities. 

• Partner with the SVP of Strategic Initiatives and key stakeholders to build cohesive enablement, communication, and adoption campaigns that drive engagement. 

• Lead stakeholder and impact analyses to assess organizational readiness, identify change barriers, and tailor strategies across regions, functions, and roles. 

• Build trusted relationships with senior leaders to drive sponsorship, alignment, and momentum for change efforts. 

• Collaborate with the Global Learning & Development team to shape and deliver training experiences that empower managers and employees to confidently apply the OKR framework. 

• Create and manage communication plans to inform, motivate, and align teams, using the right channels to deliver clear, compelling messages at the right moments. 

• Coach teams and project leads on change management best practices, helping to scale adoption and build internal change capability across the organization. 

• Track adoption metrics and engagement data to evaluate progress and refine strategies, ensuring continuous improvement and learning. 

• Serve as an internal change advocate within the COO Office, helping champion agility, alignment, and a performance mindset across ServiceNow. 

• Establish and support a network of OKR champions across functions to scale change efforts and gather feedback from the field. 

• Adapt change strategies to meet the needs of global teams, ensuring relevance and resonance across geographies. 

Qualifications

To be successful in this role you have:

          Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-                making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing              AI-driven insights, or exploring AI's potential impact on the function or industry.

• 8+ years of experience in organizational change management, preferably in large-scale transformation initiatives within technology or enterprise organizations. 

• Proven experience supporting enterprise OKR programs or similar performance management systems, including developing change strategies, stakeholder engagement, and adoption campaigns. 

• Deep understanding of the OKR framework, including best practices for implementation, adoption, and scaling within complex organizations. 

• Demonstrated ability to influence and build trusted relationships with stakeholders at all levels,