Senior Program Manager

ECS is seeking a Senior Program Manager to work in our Washington, DC office.  Please Note: This position is contingent upon contract award.

ECS is seeking a Senior Program Manager to join our National Security and Civilian Business Unit supporting programs within the Department of Justice (DOJ). As the Sr. Program Manager, you will provide leadership, enablement, and operational oversight to a multifunctional IT Operations and Enterprise services team dedicated to supporting mission-critical secure communications systems that enable law enforcement, national security, and intelligence operations across DOJ bureaus and components.

This role is critical to advancing secure, compliant, and operationally resilient IT and communications infrastructure that enables DOJ stakeholder organizations—including the Federal Bureau of Investigation (FBI), Drug Enforcement Administration (DEA), Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF), U.S. Marshals Service (USMS), and others—to achieve their mission objectives while maintaining the highest standards of security, reliability, and performance.

This program supports Infrastructure Operations & Management, Cybersecurity Services, User Support Operations, Training & Deployment, Platform Development, System Administration, COMSEC Account Management, and Strategic Communications to ensure the operational continuity and security posture of classified and unclassified communications systems. The ideal candidate will be a fast learner with demonstrated experience managing multi-domain, multi-tenant IT infrastructure operations in secure environments, able to effectively engage cross-functional teams and work across distributed teams to decompose complex technical and operational problems into workable solutions. A customer-focused mindset, servant leadership approach, and process improvement expertise through ITIL and Agile methodologies are essential. Additionally, candidates must demonstrate effective stakeholder communication at all organizational levels and have experience managing 24x7x365 continuous operations, RMF compliance, and incident response.

This role is based in Washington, D.C. Metro Area.

Success-Focused Responsibilities:

• Program Delivery & SLA Achievement: Ensure all program deliverables and service level agreements are met, leveraging data-driven management to improve response times, backlog reduction, and customer satisfaction.
• Cross-Team Collaboration: Promote seamless collaboration across all functional teams, driving alignment and shared solutions for complex challenges.
• Strategic Communication & Stakeholder Engagement: Develop and deliver strategic communications and customer briefings, building relationships and ensuring transparency with all stakeholders.
• Employee Development & Team Cohesion: Foster a culture of growth, mentorship, and recognition, promoting team cohesion and employee engagement throughout the organization.
• Quality Assurance & Continuous Improvement: Implement and maintain rigorous quality assurance standards, regularly reviewing processes and introducing improvements to boost efficiency and results.
• Risk & Change Management: Anticipate risks, champion adaptability in the face of changing priorities, and manage transitions to new tools or processes proactively.
• Contract Management & Customer Relationship: Maintain high standards of contract compliance, performance tracking, and customer satisfaction, contributing to customer retention and portfolio growth.
• Data-Driven Decision-Making: Use operational metrics, KPIs, and regular reporting to drive key decisions, support prioritization and resource allocation, and communicate performance to teams and customers.
• Active Engagement in Portfolio Development and Growth: Build collaborative relationships with managers of related and parallel programs to enhance team performance, business development and growth, strategic alignment, and organizational success.