Specialist, Underwriting Quality Assurance – Life

Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

We are seeking a Specialist, Underwriting Quality Assurance – Life for a full-time, 100% remote position. The ideal candidate will have over 4 years of experience in Individual Life Underwriting, with strong expertise in managing Automated Underwriting and Accelerated Underwriting processes. They should also have experience with Post-Issue Audit processes and programs. The candidate must be comfortable working closely with multiple levels of leadership across several departments and directly with underwriting staff. Strong verbal and written communication skills, analytical abilities, and organizational skills are essential, as this individual will manage several projects simultaneously. Proficiency in detailed reporting using tools like Excel and Tableau is required.

Internal Compensation Grade: F4

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Job Description Summary

By assuring the quality of our underwriting practices, we make sure Nationwide is positioned to succeed and continue providing outstanding service, products and value to our customers, company and industry. If you can take a project and run with it, offer your best ideas to improve processes that help our team and those we support improve their work, we want to hear from you!

As a Specialist, you'll conduct technical quality file reviews for Life Underwriting execution process and control audits. You may serve as a technical resource and assist in the development of relevant materials for training and onboarding new hires.

Job Description

Key Responsibilities: 

Post-Issue Audits:  

• Conducts thorough reviews of life insurance policies that have already been issued. 

• Verifies the accuracy of underwriting decisions, including risk assessments, premium calculations, and policy classifications. 

• Identifies any discrepancies between the original application, digital health records, and policy documentation. 

• Collaborates with underwriters, claims teams, and other stakeholders to address any issues discovered during the audit. 

• Ensures compliance with company policies, industry regulations, and best practices. 

• Develops and maintain audit protocols for post-issue reviews. 

• Participates in continuous improvement initiatives to enhance the underwriting process. 

• Collaborates with the quality assurance team to identify areas for improvement and implement corrective measures. 

 

Documentation and Reporting: 

• Documents findings from post-issue audits. 

• Prepares reports for management, highlighting issues or trends. 

• Maintains accurate records of audit results and corrective actions. 

 

Collaboration and Training: 

• Works closely with underwriters, actuaries, and claims professionals to share insights and best practices. 

• Provides training and guidance to underwriting teams on post-issue audit procedures. 

• Proposes adjustments to underwriting guidelines or processes based on observed mortality trends. 

• Fosters a culture of continuous learning and quality improvement within t