Security Operations Specialist, Midnight Shift (12am - 8am)

About the Metropolitan Museum of Art

The Met presents over 5,000 years of art from around the world for everyone to experience and enjoy. The Museum lives in two iconic sites in New York City—The Met Fifth Avenue and The Met Cloisters. Millions of people also take part in The Met experience online.

Since its founding in 1870, The Met has always aspired to be more than a treasury of rare and beautiful objects. We are committed to fostering a collaborative and respectful work environment with a staff as diverse as the audiences we engage. Our staff members are art lovers who are passionate about working toward a common goal: creating the most dynamic and inspiring art museum in the world.

At The Met, every staff member – from security officers to researchers to scientists and beyond – lives by our core values of respect, inclusivity, collaboration, excellence, and integrity. 

Respect: Engage one another with collegiality, empathy, and kindness, always.

Inclusivity: Ensure that all are and feel welcome and valued.

Collaboration: Reach across boundaries to exchange ideas and work together toward our shared mission.

Excellence: Lead the cultural world in quality and expertise—and inspire curiosity and creativity.

Integrity: Hold ourselves to the highest moral standards, admit when we fall short, and then evolve. 

GENERAL STATEMENT OF RESPONSIBILITES & DUTIES:

You will support all Metropolitan Museum of Art locations prepare for, respond to, and recover from both crisis and normal daily operations issues. You will gather information and data related to essential Security and Buildings department systems to assess potential internal and external threats to all physical and technical aspects of the Museum. You will monitor cameras and alarms, dispatch associated calls via telephone and radio, operate access control technology, and provide general assistance to staff, volunteers, and vendors.

PRIMARY RESPONSIBILIES & DUTIES:

• Identify and analyze relevant risks, vulnerabilities, threats, trends, and incidents that could negatively affect the security of the Museum, staff, facilities, operations, and visitors.

• Answer routine and emergency calls, monitor surveillance and camera systems, and coordinate the response to any interruptions with security personnel, frontline security force, and other departments.

• Respond to life safety incidents (medical, safety, facility related issues and emergencies, natural disasters, etc.) and dispatch appropriate security via telephone, radio and/or mass notification systems.

• Act as the point of contact in all emergencies requiring the assistance of an outside entity such as the NYPD, emergency services, or the fire department.

• Demonstrate expertise in electronic security technologies, including CCTV, access control, intrusion detection, artificial intelligence, mass notification, and fire systems, with a proven ability to investigate and resolve complex technical issues.

• Responds to all art related incidents that require immediate attention and contact the appropriate Departmental Contacts for Collections Incidents (DCCI) and ensure that appropriate steps are taken to mitigate further risks to the collection

• Provide briefings to Security Leadership related to high level emergencies such as incidents involving the collection, acts of vandalism, protests, theft, assault, trespassing, or concerns with critical infrastructure.   

• Enforce SOC protocols while following Standard Operating Procedures for responding to an event and provide suggestions for improvements.

• Identify and communicate critical incidents or events according to established notification procedures—including senior leadership, as appropriate—and coordinate incident response logistics, provide direction and response instructions to Frontline Security Force, and create accurate and timely incident reports.

• Provide logistical support for crisis management teams, including exercise coordination, roster maintenance, and crisis call facilitation.

• Additional duties as assigned by the CSO, DCSO, and ACSO.

REQUIREMENTS & QUALIFICATIONS

• Bachelor’s degree or equivalent progressive work experience.

• Willingness and ability to work flexible hours—including evenings, weekends, and holidays—and to respond to emergencies as needed to support operations.

• Demonstrated experience exercising good judgment, clear decision making, appropriate initiative and professional conduct.

• Demonstrated proficiency in Microsoft Suite

• Must be willing to work on a shift schedule (including weekends, ho