DEPARTMENT OF CHILD SAFETY

The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona’s children through prevention, services, and support.

OFFICE OF SUPPORT SERVICES
3003 N Central Ave Phoenix, AZ 885012

Salary:

$24.6569 HRLY/$51.286.35 Salary

Grade: 19

Closing Date: August 13, 2026

The Program Projects Specialist 2 (PPS 2) processes requests made by field staff for the Department of Child Safety (DCS) clients for Division of Developmental Disabilities (DDD) claims and reimbursements. In addition, this position provides DCS field staff support with questions/issues as it relates to a need for services for families.

• Collaborates with Office of Procurement and Contracts and the placement unit in regards to Department of Developmental Disability placements/claims/reimbursements.
  
• Provides support and assistance to the Resource Unit Supervisor by assisting with training to staff within the unit, acting supervisor duties, updating logs, completion of end of week reports to the Program Administrators and Central Office staff, as well as weekly huddle board metrics.
  
• Assists the payment processing unit with adding or correcting service authorizations to resolve billing/payment issues.
  
• Serves as a back-up to the PSE 1, 2, or 3 and may process service authorization requests for services for children and adults for parent aide services, supervised visitation, in-home services, building resilient families, psychological or counseling requests, adoptive home-study requests, as well as psychiatric evaluation. May monitor the mailbox, send correspondence to providers, non-contract claims, out-of-state requests or assist with billing/payment issues.
  
• Provides technical assistance either in person, by telephone or email to field staff or service providers. Participates and/or attends statewide provider meetings and field unit meetings.
  
• Maintains, enters, updates and tracks service authorizations and other GUARDIAN data as requested by the supervisor and Program Manager. Assists with updating tracking logs and completes special projects as assigned by leadership.
  
• Other duties as assigned as related to the position.

Knowledge of:

• Federal and state laws and statutes governing contractual agreements
  
• Federal and state funding rules and regulations
  
• Fundamentals of budget development and expenditure controls
  
• Community resources available to meet needs of program clientele
  
• Contemporary service programs and delivery systems in public agencies
  
• Federal laws governing assigned program areas
  
• Policies and procedures established for the work system
  

Skills in:

• Work Management
  
• Verbal and written communication
  
• Programmatic and fiscal data analysis
  
• Evaluation and Interpretation
  
• Interpretation of laws, rules, regulations pertaining to the work system
  
• Contract negotiations
  
• Establishing and maintaining interpersonal relationships with contract/government agency representatives and citizen advocacy groups
  

Skills in:

• Working independently and collectively with colleagues and team members
  
• Contributing to discussions and offer ideas and solutions
  
• Multi-tasking
  
• Prioritizing and organizing work
  
• Being detail oriented
  
• Coordinating and organizing work projects
  
• Training staff

The ideal candidate will have at least (1) year work experien