Dobler & Sons - Network Engineer

Dobler and Sons are seeking a Network Engineer with previous experience supporting hardware, local systems, and projects to support their growing group of companies.
This Network Engineer will serve the company and employees by answering service inquiries, resolving networking and hardware problems, fulfilling local service requests, and maintaining the service records database. They will work directly with contracted MSP team members,  vendors, and others for the IT holdings of the company and managed systems (7 locations). This could include supporting personnel, overseeing PC software updates/configuration activities, overseeing hardware infrastructure and performing hands-on tasks when appropriate.

Duties/Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems
• Monitor managed services ticketing system for info on issues occurring
• Update job knowledge by participating in educational opportunities.
• Enhance the organization's reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
• Provide support and guidance to personnel and assist in troubleshooting processes to support their professional development
• Work with managed services vendor as well as other software and hardware vendors
• Maintain information and plans with all site info
• Must be comfortable with travel within a 30-mile radius (as needed) and the ability to travel seasonally during growing season (2 to 3 days per visit, may every 1 to 2 months) between Sept to March

Education, Certification, and Experience:

• Degree in Computer Science or related area OR Technical Certifications
• 3 or more years of relevant experience in produce production and packaging
• Network engineering experience working with multiple divisions operating under the same organizational umbrella
• Will be responsible for local networking and hardware concerns, including general support of printers, scanners, etc
• Will also work on local projects, such as general software upgrades/updates (i.e., Windows Versioning) 
• Knowledge of working with call centers and ticketing technologies with external support and vendors.
• Strong communication skills to help internal customers stay updated on statuses, and ability to notify stakeholders of issues or areas of concern
• Ability to prioritize issues and coordinate with other areas as needed.
• Demonstrated ability to support end users while providing a superior customer service experience utilizing intermediate to advanced technical skills.