Sr. Production Support Manager

The Senior Production Support Manager leads the IT team in the production support of primarily vendor applications. This job interacts with executive leadership and others concerning matters of significance to the organization, and makes decisions that have a considerable impact on the overall success or failure of their area of accountability. This job owns short to mid-term strategy execution and operational direction in alignment with organization objectives.

Key Responsibilities and Duties

• Oversees the execution of the development and implementation of IT applications and applications systems analysis and programming activities that enable the organization's business processes.

• Consults and advises leadership in determining and developing IT application strategies and effective integration of these strategies to meet organization-wide business needs.

• Represents the organization when selecting IT hardware and software vendors to ensure organization IT needs are met according to cost, performance, delivery, quality, and service standards.

• Conducts organization-wide IT quality assurance and audits to ensure compliance with defined standards.

• Manages multiple IT teams led by Managers and/or Directors.

• Directs, motivates, develops and manages the performance of the IT Applications management team and key staff.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Career Level
9PL

Required Skills:

• 5+yrs of Technology Management experience in a production support environment
• 3+yrs with Java Development production support experience 
• Experience managing Front End applications
• Middleware experience such as F5, Mulesoft, Kong
• Scheduling Tools experience such as CA7 or Autosys
• Experience with code migrations utilizing Electric Flow or Cloudbees

Preferred Skills:

• Knowledge of Omni Retirement is a plus
• Experience with Federated structure of API Calls
• Experience working with Mainframe is a plus
• Financial Services Background

Related Skills

Debugging, Prioritizes Effectively, Problem Solving, Systems Design/Analysis

Anticipated Posting End Date:

2025-04-22

Base Pay Range: $165,000/yr. - $204,000/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.  In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans). 

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Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual ori