Client Advisor

Description

Are you a motivated individual who is driven by a rewarding career?

Join our team in a role that will let your dedication propel you toward personal and professional success.

What is Houchens Insurance Group?

We are a 100% employee-owned company with a great culture and excellent benefits. We're big on growing and celebrating the talent that we hire. Houchens Insurance Group is dedicated to embodying the three fundamental pillars of service:

1. Clients

2. Co-owners

3. Communities

By placing equal emphasis on meeting the needs of our clients, fostering a supportive environment for our co-owners, and actively contributing to the betterment of our communities, we strive to create a positive and impactful experience for all.

What you will receive…

• Unlimited growth based on your performance.
• Ownership in the company in the form of stock via the Houchens Industries ESOP, the largest 100% owned company in the world.  
• A long-term career with substantial development and advancement opportunities.
• Opportunity to lead and operate within a production team model to ensure efficient operations and optimal output.
• Comprehensive medical, dental, and vision plans and many more supplemental benefits.
• Work-life balance
• Plus, much more!

To learn more about Houchens Insurance Group, visit us on LinkedIn.

Summary

Analyzes and answers requests by mail, telephone, or in person from policyholders or internal production and marketing personnel for information concerning insurance policies by performing the following duties.

Essential Duties and Responsibilities 

Disclaimer: The duties listed are intended to describe the general nature and level of work to be performed. This is not an exhaustive list of all responsibilities, duties, and skills which may be required. 

50%

Client/Policy Services

Provides daily service to and builds relationships with clients by managing phone calls and emails in a timely manner and attending meetings.

Responsibilities include:

• Maintaining direct communication and relationships with insureds. 
• Maintaining agency management database with current information and ordering corrections when necessary.
• Reviewing and invoicing policies and requesting changes.
• Obtaining updated underwriting information from clients.
• Analyzing quotes and finalizing proposals for accounts.
• Completing the insured column of exposure analysis to serve the client.
• Ensuring compliance with all commercial service standards and procedures.
• Generating summaries and proposals of coverage and reviews with the Producer or client.
• Issuing binder, invoices, certificates, and endorsements requests as needed.
• Keeping sales staff informed of delinquent accounts receivables. 
• Thoroughly completing assigned file audits. 
• Documenting all correspondence, following up for necessary information updates at appropriate times, and keeping the client files organized and up to date. 
• Maintaining compliance with all Commercial Lines service standards and procedures.
• Maintaining conducive relationships with insurance carriers. 
• Maintaining Producer and Service Manager confidence in job knowledge, judgment calls, and awareness of current industry trends and developments.
• Handling complex policy issues and finding resolutions without Producer/Service Manager involvement. 

30%

Renewal Marketing

Markets groups with under $10,000 in revenue with no affiliation with a larger account and prepare formal renewal presentations.

Responsibilities include:

• Managing renewal timeline and renewal process.
• Working with clients for the purpose of gathering marketing data.
• Seeking opportunities for potential upselling of accounts, including completing exposure analysis.
• Sending accounts to several markets for quoting, including online quoting, if applicable.
• Reviewing, analyzing, and comparing quotes vs. current coverage. 
• Negotiating client renewals with carriers based on competitive information. 
• Providing analysis for the Producer. 
• Preparing a formal proposal for Producers to deliver to customers. 
• Completing binding instructions. 
• Completing issue instructions to companies and updating applications. 
• Completing renewal in the system and with clients, including binders, certificates of insurance, billing, auto