Senior Director, Corporate Transformation

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

Job Description

We are currently looking for a seasoned Senior Director, Corporate Transformation to join our growing team. In this role, you will report directly to the Chief Transformation Officer, and you will be responsible for leading and overseeing the governance and rapid response teams supporting Brightspeed’s transformation initiatives aligned to 4 pillars: BUILD, EXPAND, SAVE and TRANSITION. You will assist cross-functional improvement teams for the "most relevant value drivers" facing the company. The areas of transformation include but are not limited to sales force enablement, operational transformation (six sigma quality and on-time delivery), back-office transformation (Finance, HR, Marketing, IT), and game changing technology adoption. You will play a major role in achieving these initiatives as a single source of truth on measurement of program status and choreograph governance to keep programs on-track and by accelerating value creation from existing initiatives via strategic problem-solving to remove roadblocks/establish enablers and define incremental initiatives to bridge value gap.

As a Senior Director, Corporate Transformation, your duties and responsibilities will include:

• Monitor and report on the progress of all transformation initiatives, including key metrics, risks, and issues, and proactively involve relevant transformation support teams, cross-functional and executive leaders, with focus on in-year and multi-year objectives
• Help establish a company-wide project management office, with an emphasis on accountability and support rather than traditional PMO tracking
• Focus on outputs by choosing the right KPIs to drive value for the business, holding owners accountable for achieving them, and offering support and corrective action when they miss them
• Focus on inputs and ensure rigorous thinking about workplans and timelines to be reasonably aggressive in transformation timelines
• Co-own initiatives with line leaders to drive through the change leadership process which includes structuring of ambiguous problems, identifying root causes, designing mitigation plans, organizing teams to execute, enabling change leadership throughout the organization, and advancing initiatives to get results
• Build and manage a high-performing transformation team to support design, orchestration, & activation of the transformation strategy
• Develop transformation best practices, consistency in initiative structure, tooling, and governance, conducive to speed and agility, across all transformation initiatives
• Promote strategic alignment, feedback, and continuous improvement
• Ensure team and stakeholder accountability against transformation charter to ensure transformations are scoped and delivered end-to-end, have the right level of transparency to the right stakeholders, and designed to optimize pace balanced with effective adoption
• Partner with executive sponsors and business leaders to identify and prioritize opportunities to improve the organization's approach in alignment with company priorities
• Ensure effective communication and collaboration across all stakeholders, including executive leadership, functional teams, and external partners.
• Seek and take council from senior leaders and subject matter experts to analyze complex problems, assess options and develop recommended action

Provide guidance and support to team members on financial and business-related matters to foster a culture of business acumen

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s or Master's Degree in Electrical Engineering, Economics or related field
• 12+ years of relevant experience and career progression
• 4+ years of experience in a top tier strategy consulting firm
• Telecommunications industry background
• Proven experience in complex programmatic change leadership, with the ability to run multiple transformational programs simultaneously and deliver high-quality results and business value
• Proven ability to lead hi