Director Product Design - Member Journey (Remote)

One in two people experience debilitating back, neck, shoulder, or joint pain — but traditional treatments have failed to meet their needs. Physical therapy can be expensive and hard to access; appointments often involve long commutes and missed work. Making matters worse, unresolved pain can trigger the overuse of opioids and surgeries.
Join us in reimagining healthcare from the ground up. We’re making high-quality care accessible by pairing wearable sensors and computer vision with a world-class clinical team. Hinge Health puts a digital clinic in every member's pocket. Now millions of people can access personalized digital care from a physical therapist, guidance on behavior change from a health coach, and expert consultations with an orthopedic surgeon. With a single app and wearable technology like our Enso device, we’re helping to reduce pain, surgeries, and opioid use.
Here at Hinge Health, we welcome all applicants and know a diverse team makes us better and stronger. We look for individuals who embody our leadership principles and we value varied experiences and skill sets. Beyond specific work experience, we also look for unique capabilities and skill sets that are key indicators an applicant will thrive in our fast-paced, frequently evolving environment. If this sounds like the kind of place you’d like to be part of, please apply - we would love to hear from you!
Work From AnywhereHinge Health employees have the flexibility to work remotely in hubs across the United States.
About the RoleThe Design & UX Group is highly multidisciplinary made up of designers from all backgrounds (product, industrial, visual, motion, etc), researchers, content strategists, program managers, and more.
Come join us. https://www.hingehealth.design/
The Director of Product Design for Member Journey is a senior leadership role within the growing Hinge Health Design & UX org. This role will lead the teams responsible for our product funnel. This includes new product offerings which expand our ability to serve members, through Growth, Enrollment, Onboarding, and into Retention. 
This role is responsible for working with teams to iterate quickly on product experiments and pilots and should be well versed in using data to help their teams identify opportunities for UX improvements. The Director of Product Design, should be passionate about coaching designers and growing individual contributors. Additionally, this leader will build out a growing team.
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WHAT YOU’LL ACCOMPLISH

• Lead our design team responsible for our growth, enrollment, onboarding, and retention metrics while using data to help the team uncover new opportunities and focus their work
• You will partner closely with senior leaders of product, engineering, visual design, ux research, and clinical teams to cultivate new UX and technological innovation.
• Innovate and build inclusive product experiences that caters to all communities to improve user engagement, outcomes, and retention by developing and shipping compelling consumer product experiences.
• Hire and develop a diverse array of designers at scale to drive the best practices and methodology in an inclusive and psychologically safe environment. 
• You will thoughtfully scale and foster a growing community of HH Product Designers and implement meaningful mechanisms & systems to help the team thrive. 

WHAT WE'RE LOOKING FOR

• 8-12+ years of UX experience 
• 7-10+ years of managing UX/product design teams
• Proven experience managing other product design managers
• Bachelor's degree in Interaction Design, Product Design, Industrial Design, Human-computer Interaction (HCI), or equivalent 
• A strong portfolio of innovative, customer-centric design work that demonstrates proficiency in interaction and visual design.
• Proven ability to both deliver a bold vision and iterate quickly on concepts to arrive at an amazing customer experience that raises the bar.
• Solid history in leading UX, UI, HCI, product design and/or service design for consumer and/or enterprise native mobile and/or web-served apps
• Experience in app redesign and rebranding; planning and developing design systems, and extending them to scale products in new and bold directions.
• Ability to provide strong influence and impact on product direction by being a thoughtful, proactive partner with Product and Engineering colleagues
• Excellent communication, presentation, and interpersonal skills including the ability to communicate design concepts clearly and persuasively across different audiences and at all levels of the organization.
• Fluent understanding user empathy and how to creatively solve for ambiguous challenges
• Masterful time management, organizational skills and executional ability.
• Forge relation