Customer Success Manager

About Boomi and What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com  or visit our Boomi Careers page to learn more.

The Customer Success Manager role at Boomi sits at the intersection of customer advocacy and technical solutions.

In this role, you will engage with IT leaders and technical teams to guide them through the successful implementation, optimization, and continuous adoption of Boomi's Enterprise platform. You will need to be well-versed in complex system architectures, cloud integrations and automation, data architecture and API management, enabling you to offer advanced, data-driven insights to your customers.

Your technical acumen, combined with strong business acumen, will ensure customers derive long-term value and achieve their strategic transformation goals.

What you’ll do:

• Outcome-Focused Engagement: Collaborate with customers to develop a mutual success plan based on Boomi’s delivery methodology, key milestones and aligning Boomi’s solutions with actionable success metrics and business goals.
• Continuous Platform Adoption: Accelerate business value for customers/partners driving a structured and prescriptive onboarding and adoption plan that delivers timely production launches and maximizes product utilization.
• Consultative and Strategic Guidance: Lead value-driven engagements by uncovering customer pain points, challenges, and use cases, positioning Boomi as the strategic choice for Integration, Automation, APIM, AI, and Data Management. Provide validated industry, technical, and architectural insights from customer implementations to showcase Boomi's impact in solving evolving priorities effectively.
• Build Champions and Promoters: Continually build promoters and champions by ensuring Boomi remains critical to the customer’s organization. Adeptly navigating complex customer landscapes, including leadership changes, restructuring, shifting priorities, and platform re-evaluations, while maintaining strategic relationships with key decision-makers to keep Boomi aligned with long-term goals.
• Competitive Positioning: Effectively showcase Boomi's unique vision, roadmap, platform benefits and business value to consistently reinforce Boomi as a solution that delivers accelerated business and technical outcomes.
• Technical Acumen: Conduct high level technical deep dives and workshops to continually serve as a trusted platform advocate, helping customers navigate product features, overcome technical challenges, and adopt new Boomi solutions, services and innovations.
• Provide Data-driven Insights: Guide customers in recognizing areas for improvement, enabling informed decision-making and continuous optimization of their Boomi implementation.
• Portfolio Health & Renewal Management: Proactively manage portfolio health by accurately forecasting renewals and driving cross-functional collaboration to mitigate adoption and health risks. Elevate strategic conversations with CXOs, leveraging Boomi C-Suite insights to reinforce value and align with executive priorities.
• Triaging and Escalation Management:  Expertly manage business escalation by quickly assessing business impacts and effectively translating them into prioritized action items. Facilitate communication of solutions to customers and lead cross functional coordination to ensure timely and effective issue resolution.
• Deliver Business Reviews and Value Assessments: Conduct regular reviews to showcase qualitative and quantitative achievements, measurable outcomes, and platform benefits. Gain insight into customer challenges, roadmap, and vision. Establish commitment to develop joint success plans by ensuring new strategy and architecture is developed with Boomi’s Input.

The Experience you bring: 

• Education: Bachelor's Degree.
• 2-5 years of experience in technical roles such as a Customer Success Manager, Sol