HR Service Center Coordinator

Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world. For over 140 years, Owens & Minor has delivered comfort and confidence behind the scenes, so healthcare stays at the forefront, helping to make each day better for the hospitals, healthcare partners, and communities we serve. Powered by more than 14,000 teammates worldwide, Owens & Minor exists because every day, everywhere, Life Takes Care™.

Global Reach with a Local Touch

• 140+ years serving healthcare

• Over 14,000 teammates worldwide

• Serving healthcare partners in 80 countries

• Manufacturing facilities in the U.S., Honduras, Mexico, Thailand and Ireland

• 40+ distribution centers

• Portfolio of 300 propriety and branded product offerings

• 1,000 branded medical product suppliers

• 4,000 healthcare partners served

Benefits

• Comprehensive Healthcare Plan - Medical, dental, and vision plans start on day one of employment for full-time teammates.

• Educational Assistance - We offer educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program.

• Employer-Paid Life Insurance and Disability - We offer employer-paid life insurance and disability coverage.

• Voluntary Supplemental Programs – We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.

• Support for your Growing Family – Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.

• Health Savings Account (HSA) and 401(k) - We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.

• Paid Leave - In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, and additional types of leave – including parental leave.

• Well-Being – Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs – all at no cost to you.

The anticipated pay range is anticipated $27.00 to $ 29.00 per hour. May vary depending on experience.

Shift: Monday - Friday, 9am - 6:30pm or 10:30am to 7:00pm

Job Summary

The HR Coordinator within the HR Shared Services organization provides administrative and transactional support across core HR processes to ensure efficient and accurate service delivery. This role is responsible for handling employee inquiries, maintaining HR data integrity, processing HR transactions, and supporting compliance with company policies and regulatory requirements. The HR Coordinator acts as a first point of contact for employees and managers, delivering exceptional customer service while adhering to established service-level agreements (SLAs). Additionally, the position supports process improvements, assists with HR system updates, and collaborates with HR Centers of Excellence (COEs) and other business units to ensure seamless HR operations.

Core Responsibilities

• Serve as the first point of contact for employee and manager inquiries, providing accurate and timely responses.

• Process HR transactions including onboarding, employee data changes, terminations, and benefits updates.

• Maintain data integrity within HR systems and ensure compliance with company policies and regulatory requirements.

• Collaborate with HR Centers of Excellence, Payroll, and other teams to resolve issues and ensure smooth service delivery.

• Generate and review reports to monitor accuracy and identify trends or discrepancies.

• Support continuous improvement initiatives by identifying process inefficiencies and recommending solutions.

• Assist with HR system updates, testing, and troubleshooting as needs.

• Ensure adherence to service-level agreements (SLAs) and performance metrics for HR Shared Services operations.

• Manages case escalations as appropriate.

• Additional duties as assigned.

Qualifying Experience

• Bachelor’s degree in related discipline preferred

• 0-2 years' experience in HR Shared services or Customer Service

• 0-2 years' experience in Human Resources.

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