Senior BI Engineer

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. 

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

As ServiceNow continues its unprecedented growth, the company seeks to further establish its data and advanced analytics foundation and capabilities. We are building a mathematical enterprise for ServiceNow, leveraging all the data signals across the enterprise to guide business decisions. The Senior BI Engineer will be a part of our Sales Analytics team, and a key technical contributor to the reports and dashboards that our sales stakeholders leverage to drive decisions. This role will be engaged in the technical dashboard development and production of dashboards.

What you get to do in this role: 

• Conceive and build interactive data visualizations, work with business to tease out the best stories to tell from a given dataset
• Break down complex, multi-part data sets into digestible pieces for audience through innovative storytelling devices that visually summarize large concepts
• Not to limit yourself to powerbi but should be able to explore, learn and implement Visualizations on industry standard tools like Tableau/D3/Looker/ MicroStrategy and others.
• Write complex SQLs, profile the large data set and provide insights with rich Visualizations.
• Build enterprise grade visualization assets with performance, security in mindset is a must.
• Collaborate with analysts, developers and leadership.
• Develop UI mock-ups, storyboards, flow diagrams, conceptual diagrams, wireframes, visual mockups, and interactive prototypes.
• Responsible for troubleshooting data issues and conducting root cause analysis when reporting data is in question.
• Documentation of projects artifacts and train end-users for better adoption.

Qualifications

In order to be successful in this role, we need someone who has:

• BA, BS, or BFA and relevant field.
• 7 + years of total experience in both data warehouse and BI technologies with minimum 3 years, primary on Power BI, Tableau and MicroStrategy.
• Strong SQL skill is a must. (Snowflake and SAP Hana would be preferred)
• Experience in ad-hoc data analysis, solution design, reporting & dashboard development, understanding of statistics/R (a plus)
• Excellent communication skills, ability to work individually and in a broader geographically disperse team
• Should be able to set standards, define templates etc. to promote reusability and establish standards.

For positions in San Diego, we offer a base pay of $106,020 - $180,180, plus equity (when applicable), variable/incentive comp