Senior Account Manager

Company Description

EVERSANA INTOUCH® is a global, full-service marketing agency network serving the life sciences industry, and is the first – and only – agency network to be part of a fully integrated commercialization platform through EVERSANA®. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients. 

We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need. 

We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  

Job Description

WHAT DOES A SENIOR ACCOUNT MANAGER DO?

The Senior Account Manager leads tactical execution of integrated and digital marketing plans with an understanding of the agency/client relationship. This role must be able to develop and incorporate strategic planning skills within the overall context of account management.

The Senior Account Manager works alongside PMO, Creative and SMEs to apply data and insights to produce solid project plans. As a main contact for client and/or agency partners, this role also leads the development campaigns and project plans and acts as day-to-day support on broader strategic efforts alongside the Account Supervisor and/or Account Director.

The Senior Account Manager is accountable for identifying and meeting client needs and aligning to internal processes to ensure successful initiation, management and execution of all initiatives in which they are involved. This includes leading client presentations, facilitating internal project meetings and participation in a highly engaged and large account team. 

• Lead the tactical execution of integrated and digital marketing plans. 
• Develop and incorporate strategic planning skills within account management. 
• Collaborate with PMO, Creative, and SMEs to apply data and insights to project plans. 
• Serve as the main contact for clients and agency partners. 
• Lead the development of campaigns and project plans. 
• Provide day-to-day support on broader strategic efforts alongside the Account Supervisor and/or Account Director. 
• Identify and meet client needs, ensuring alignment with internal processes. 
• Ensure successful initiation, management, and execution of all initiatives. 
• Lead client presentations and facilitate internal project meetings. 
• Participate actively in a highly engaged and large account team. 
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.   
• All other duties as assigned  

Qualifications

WHAT ARE WE LOOKING FOR?

• Bachelor’s degree in Marketing or comparable field or equivalent education plus professional experience required  
• Approximately 4 to 6 years of related industry experience: client-side brand team, consultative, advertising agency and/or pharmaceutical experience  
• Strong and applied experience in marketing and advertising, with expertise in digital and print execution; understands marketing and digital strategy as well as media and technology  
• Strong client relations skills with proven customer satisfaction  
• Proven ability to manage projects to successful and collaborative completion  
• Sound analytical skills  
• Ability to derive insights from data  
• Understanding of web development technologies  
• Supervisory and staff development skills  
• Financial acumen  
• Ability to oversee multiple projects and priorities simultaneously  
• Strong problem-solving skills  
• Excellent interpersonal skills  
• Periodic travel required 

Additional Information

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind. 

Client Delight I own every client experience and its impact on results. 

Take Action I am empowered and empower others to act now. 

Grow Talent I own my development and invest in the development of others.  

Win Together I passionately connect with anyone, anywhere, anytime to achieve results. 

Communication Matters I speak up to create transparent,