National Leader, Amazon Go

We are looking for a dynamic, entrepreneurial, strategic, results-oriented leader to launch and drive growth for our US stores. The ideal candidate will love being on the front line serving and delighting customers and will have a passion for grocery. They will be an outstanding operator and an exceptional field leader. This person will create a vision and effectively communicate it with passion. The successful candidate will be a great coach and will consistently lead teams to exceed expectations. Extremely high professional standards regarding customer service and trust are necessary.

In addition to being a hands-on problem solver, they will have strong business acumen, enjoy strategic thinking, including exploring and figuring out new formats and inventing new processes. Of critical importance, is that they be interested in both questioning the status quo and continuously optimizing the in-store customer experience.

This person will have a proven track record of hiring, managing and retaining high-performing, diverse teams, as well as experience developing systems, processes and tools to scale store management teams during periods of rapid growth. They should have an affinity for technology and a track record of employing systems to drive simplification and change. Demonstrated success in partnering with all areas and levels of an organization to create and operate successful stores is necessary. Ideally, they will have experience working with a range of store formats at retailers who are known for providing a differentiated customer experience.


Key job responsibilities

• Build the store organization to operate stores carrying multiple product categories.
• Hire, onboard, develop, manage and scale a customer-obsessed, best-in-class, diverse store management team.
• Direct and provide lead a team that operates across the U.S. in key metropolitan cities and suburbs.
• Lead and manage the Regional Leadership team that directly supports Area Managers and Store Managers with operational performance, payroll control, compliance and rhythms of the business.
• Lead and influence to provide an exceptional customer experience to curious shoppers. Lead the team on getting to know our customers and make business decisions to better serve them, including contributing to store assortment decisions to meet local customer needs, partner to formulate pricing policies/promotions and merchandising decisions.
• Develop and enhance processes to ensure a consistent customer experience and consistent execution of culture in all stores.
• Develop tools and processes to capture feedback of associates and store management.
• Partner with the Store Operations Support Team to: (i) develop and iterate a scalable labor planning and management system; (ii) develop and execute safety, security and loss prevention programs and processes; (iii) identify and integrate into stores a best-in-class store communication solution; and (iv) develop scalable store auditing processes and tools for store teams.
• Partner with the Learning Team to: (i) develop and iterate associate and store leadership training as well as craft and rollout process improvements across stores.
• Partner with Finance and Business Intelligence to: (i) develop store dashboards and establish metrics that enable teams to drive revenue and reduce costs and (ii) establish monthly and annual budgeting and forecasting data and processes that tie into the overall company goals.
• Partner with Category Management Team to create a strategy with key brand products, marketing, and seasonal initiatives.
• Partner with Human Resource Business Partner to develop talent strategies, succession planning, and accountability mechanisms.
• Effectively translate data into actionable insights, strategies and financial plans.
• Create a strategy and action plan to manage operating expenses and shrinkage.
• Oversee new store openings.
• Drive profitability across all channels through analysis of sales and expense trends. Identify opportunities to improve topline sales, improve gross margins, and reduce expenses locally.

About the team

Amazon Go is a new kind of store with no checkout required. We created the world’s most advanced shopping technology so you never have to wait in line. With our Just Walk Out Shopping experience, simply use the Amazon Go app to enter the store, take the products you want, and go! No lines, no checkout. (No, seriously.)

At Amazon Go we offer a curated selection of delicious ready-to-eat breakfast, lunch, dinner, and snack options made by our chefs and favorite local kitchens and bakeries. Our selection of grocery essentials ranges from staples like bread and milk to artisan cheeses and locally made chocolates.

To learn more about Amazon Go, check us out at amazon.com/go.

Basic