Retail Customer Service

Address: 820 S.W. Military San Antonio, Texas 78221

Brand: EZPawn

Pay range is based on experience from $12.50 – $15.00 per hour.

The Certified Pawnbroker/Pawnbroker demonstrates exceptional customer service and engages in sales and lending activities

The CPB/PB completes all required development/training assignments

The CPB/PB helps to maintain a positive work environment

KEY AREAS OF RESPONSIBILITIES:

• Provides superior customer service
• Proficiently executes the sales and lending processes to standard
• Inventory Control
• Adheres to Company Policies, procedures, and compliance including all regulations regarding firearms
• Demonstrates Company Core Values and Guiding Principles

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Ensures personal compliance and executions of all Company Programs, policies, procedures, initiatives, and safety/security measures
• Completes accurate and proficient sales and loans transactions
• Follows procedures for securing Company and customer assets
• Ensures personal standards for exceptional customer service
• Ensures personal compliance with the Company’s Code of Conduct and maintains respectful and safe working environment
• Adheres to all local, state, and federal laws and regulations
• Completes all required and assigned training per Company standards
• All other duties as assigned

EDUCATION & EXPERIENCE:

• 3+ months of customer service experience. High School Diploma or GED required.
• Must obtain Pawnbroker licensing in states where required. 
• Successful completion of prerequisite Career Path Programs, preferably before assuming this role. 
• As required by location assignment, ability to work around firearms, as determined by the ATF. 
• Meet minimum age requirement of 18.

PHYSICAL DEMANDS & WORK CONDITIONS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.  While performing the duties of this job, the Team Member is required to stand; use hands and fingers when manual dexterity is required to handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.  The Team Member is frequently required to walk, stoop, kneel, or crouch.  The Team Member is occasionally required to climb or balance.  The Team Member must regularly lift and/or move up to 25 pounds. It is required to use carts and other available equipment to assist with lifting when using the “Buddy Lifting System” is not possible.  Specific vision abilities required by this job include close vision and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.

EZCORP is an Equal Opportunity Employer