Senior Enterprise Client Applications Analyst

Dentons US LLP is currently recruiting for an Senior Enterprise Client Applications Analyst position. This is a subject matter expert position in Microsoft Office Suite and iManage DMS Client-side implementations within the Apps and Systems team of a multinational law firm.  The Apps and Systems team implements, supports, and leads deployment efforts for the organization. This is a primarily remote position.

 

SME Responsibilities:

• Applications support of Microsoft Office Suite, iManage Worksite/DeskSite, BigHand products, Workshare Professional, Litera Compare/Metadact, IntApp Time or similar software programs
• Experience with Microsoft 365 SaaS products and corresponding 3rd-party integrated apps
• In-depth technical knowledge of Microsoft Windows 10 and registry administration
• Perform ongoing analysis, selection, development, testing, and best practices to ensure continuous quality improvement of the application stack on physical and virtual user endpoints
• Oversee application packaging requirements, configuration, design, and customization for large, complex, or firm-wide deployments
• Provide end-user support and troubleshooting for iManage-related issues, including document versioning, search functionality, and integration with other systems
• Stay updated with the latest iManage features, releases, and best practices, and proactively recommend client-side system improvements or enhancements
• Ability to maintain awareness of software portfolio technology developments and make recommendations to enterprise technology teams and leadership
• Ability to work independently and lead implementations, as well as, break/fix discussions to achieve positive solutioning outcomes
• Able to work under pressure to tight project deadlines and can adapt to differing demands
• Must be able to multi-task and prioritize assigned workload to meet delivery commitments
• Experience in ongoing quality assurance tasks and processes related to monthly patching and other software update cycles
• Follow enterprise procedures for application portfolio, change management, escalation and outage protocols
• Other duties as assigned to fully meet the requirements of the position

 

Apps and Systems Responsibilities

• You will work closely with the Architecture team to design and build enterprise solutions
• Have a thorough understanding of the Firm’s technology goals and objectives
• Execute the firm’s technology roadmap as it relates to various applications, network topologies, and technology disciplines through close partnerships with IT teams and user constituencies
• Strong responsibility for task planning/management and the successful delivery of assigned projects
• Work with peers to integrate and continually evolve the technology portfolio using project management methods and best practices
• As required, participate in the development of RFP/RFI documentation for vendor selection.  Contribute to the analysis and recommendation of vendors based on prioritized evaluation criteria.  Create and manage strategic vendor relationships
• Openness to take on additional products and services as they are onboarded into the Firm
• Prepare documentation to hand off to service teams for day-to-day operational support of enterprise applications
• Aid service teams of technical support using problem identification, diagnosis, and resolution
• Assist with end user issues and service desk tickets where Level 4 support (Apps and Systems) is required, and will escalate to Level 5 (Architects) if needed
• Participate in outage calls where Apps and Systems team representation is required or requested
• Identify and communicate applications and business risks to appropriate levels of IT

 

Experience & Qualifications

• Bachelor’s degree in the field of computer science, information systems, or comparable work experience
• 10 years in applications support and implementation used in the legal industry such as document management, document production and analysis, practice group applications
• 5 years of experience with deployment of Microsoft operating systems and applications
• 5 years related work experience preferably in professional partnership
• 5 years experience working with legal Document Management systems (iManage)
• 5 years experience with a systematic approach towards software testing
• 5 years experience leading projects and/or people
• Strong ability to perform technical research on vendor and peer support sites
• Candidate will need a strong ability to demonstrate successful independent work and value-added deliverables
• Azure Fundamentals Training/Certification a plus
• Experience with scripting Power