Director, E-Commerce Commercial & Capabilities Excellence

Foods you love. Brands you trust. And a career that empowers you to grow. 
 
At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.

 

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.
 
This position is not eligible for Visa Sponsorship.

 

 

Director, E-Commerce Commercial & Capabilities Excellence

 

We are seeking a dynamic, experienced and highly motivated Director, E-Commerce Commercial & Capabilities Excellence to join our team to drive industry leading results in one of the fastest growing and exciting channels of CPG.   This position influences all Nestle USA divisions to build and execute eCommerce and Omnichannel capabilities that will progress the entire portfolio of brands across all retailers.   The role will have a heavy focus on scaling industry-leading eCommerce and Digital capabilities at scale, while driving a culture of speed, agility and a test-and-learn mindset.  The Director, E-Commerce Commercial & Capabilities Excellence will require a deep understanding of eCommerce and retailer trends, consumer and shopper behavior, and emerging technologies including AI and Agentic Commerce to drive modern and effective marketing strategies. The ideal candidate will be able to work on and lead multiple projects simultaneously, be able to adapt to changing priorities and responsibilities and work closely across functional partners.  

 

Responsible for setting the strategy and building the capabilities of the ABC function within to deliver a seamless, customer-centric digital shopping experience that drives engagement, conversion, and sales. This role will lead and develop a team to support eCommerce growth goals and collaborate with cross-functional teams, across business units and functions, to drive digital shelf excellence, including but not limited to retailer content performance and syndication, product attribute accuracy, digital tools, measurement and reporting.

 

This role blends strategic leadership and hands-on analytics execution — ideal for someone who can move fluidly between pulling data, building stories, coaching, and influencing senior leaders.

 

Key Responsibilities:

• Develop and deploy Nestle’s eCommerce and Omnichannel Capabilities Roadmap, process documentation, implementation, integration, transition plans, training, and playbooks that will help upskill the whole Nestle USA Organization in eCommerce capabilities, principles, process, and strategy
• Identify and clearly articulate business challenges and recommend solutions, tools, or capabilities that will drive value across the Nestle USA divisions
• Serve as the E-Commerce evangelist for priority, investment and elevated consumer experiences across all levels of the organization, including executive leadership
• Lead multiple eCommerce projects simultaneously, ensuring that they are documented and completed on time, within budget, key metrics are aligned and tracked, and tying it back to the organizational priorities and planning processes
• Collaborate with cross-functional teams, including but not limited to marketing, commercial development, strategic revenue management, finance, and digital technology, to ensure that capability goals are aligned with business objectives
• Engage with the Nestle Global eCommerce team and eCommerce teams across other markets, global teams, and operating companies to learn, leverage, and share best practices
• Roll out communication plans on capabilities status, risks, and issues to stakeholders, including senior management

 

Advance eCommerce Analytics Capabilities

• Partner with enterprise and external partners to push the boundaries of how we create industry leading consumer experiences across all consumer journeys
• Identify analytics and measurement capability gaps and help lead initiatives to close them

 

Help Build the Future of eCommerce Measurement

• Serve as subject matter expert for eCommerce KPIs, analytic frameworks, data, and tools
• Coach and train teams across the business to better use eCommerce data and an