Associate Vice President, Head of Product Quality and Incident Management

Job Description

Agilent inspires and supports discoveries that advance quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Position Summary

The Associate Vice President (AVP) of Product Quality and Incident Management will lead the global strategy and execution of Agilent’s product quality and incident management programs. Reporting directly to the Chief Quality and Regulatory Officer, this leader will ensure that Agilent’s systems for complaint handling, product quality investigations, and field actions are robust, compliant with ISO and applicable regulatory requirements, and aligned with industry best practices.

As a key member of the Global Quality and Regulatory Affairs (GQRA) executive leadership team, the AVP will collaborate closely with GQRA leaders to shape and implement the multi-year strategic roadmap, driving continuous improvement and operational excellence across the organization.

Key Responsibilities

• Strategic Leadership:
  Define and lead the global strategy for product quality and incident management, establishing clear standards and procedures that ensure consistent, high-quality execution across Agilent.
• Complaint Management:
  Oversee the Complaint Management Center, ensuring timely, thorough investigations and resolution of product complaints in compliance with regulatory requirements and Agilent standards.
• Vigilance and Regulatory Reporting:
  Lead the Vigilance function to ensure prompt assessment of complaints, regulatory reporting where required, and development of Health Hazard Assessments in collaboration with the Office of the Chief Medical Officer.
• Quality Investigations:
  Ensure Agilent’s quality issue investigation processes are best-in-class, driving root cause analysis and corrective actions that prevent recurrence.
• Critical Quality Issue Notification:
  Manage the Critical Quality Issue Notification program, partnering with business quality and regulatory leaders to ensure rapid identification, escalation, and resolution of critical issues.
• Field Action Oversight:
  Direct Agilent’s Field Action process in collaboration with global quality and regulatory partners, ensuring timely and effective resolution of field actions.
• Metrics and Insights:
  Provide actionable product quality metrics and expert analysis to identify trends and enable proactive quality improvements. Collaborate with business leaders to drive data-informed decision-making.
• Operational Excellence:
  Champion a culture of continuous improvement and operational excellence, fostering a “One Agilent” mindset that enhances collaboration and support across internal and external stakeholders.

Qualifications

Qualifications

• Bachelor’s degree in Biology, Chemistry, Engineering, or a related Life Sciences discipline; advanced degree preferred.
• Minimum 7 years of progressive leadership experience in Quality within a multinational organization, preferably in Diagnostics, Life Sciences, or other highly regulated industries.
• Proven expertise in quality investigations for in vitro diagnostics.
• Deep knowledge of quality management systems and regulatory standards, including ISO 13485, FDA QSR, IVDD/IVDR, MDD, and related frameworks.
• Experience engaging with global regulatory authorities on Field Corrective Actions and Field Safety Corrective Actions.
• Demonstrated success in leading global, cross-functional teams and integrating diverse groups into a cohesive organization.
• Track record of driving significant process improvements and quality system enhancements.
• Strong understanding of Agilent’s markets, products, and customer needs is highly desirable.

Personal Characteristics

• Strong business acumen and strategic thinking
• Visionary leader who inspires and motivates others
• Passionate, self-driven, and results-oriented
• Effective change agent with a collaborative mindset
• Excellent communication, influencing, and facilitation skills
• Resilient and persistent in the face of challenges
• Highly organized and structured in approach
• Willingness to travel globally on a regular basis

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Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least October 9, 2025 or until the job is