Raging Waters Los Angeles – Parking Senior Supervisor

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

We are currently looking for a:

 

Raging Waters Los Angeles – Parking Senior Supervisor

Roles & Responsibilities:

 

The Parking Senior Supervisor ensures the parking operation runs efficiently. This position ensures that all parking lots are cleaned, team members are in place, and guest cars are parked quickly and efficiently.

Seasonal Position: Parking Senior Supervisor

The pay rate for this position is $22.00/hour

Tentative start date: February 2025

Roles & Responsibilities:

Supervisory Duties:

· Supervise the daily operations of the Parking team and any other assigned departments

· Lead by example, attitude, and as a representation of Raging Waters Los Angeles core values

· Act as an approachable mentor and coach to all assigned team members

· Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.

· Become knowledgeable of performing the essential duties of all parking positions and backfill these positions when needed

· Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.

· Ensure that all required meal and other breaks are being given in accordance with California law

· Ensure daily sign-in sheets are completed and submitted each day

· Assist with team scheduling and timekeeping activities

Departmental Duties:

· Welcome guests to the park, while guiding them to an open parking spot

· Ensure that all POS financial transactions for parking lots are accurate and in-compliance with PCI standards

· Ensure the smooth process of parking cars

· Courteously assist guests with questions and complaints

· Assist in directing guests to the proper parking space, when needed

· Follow the designated safety procedures when directing cars in the parking lot

· Ensure that all vehicles are parked in an efficient manner

· Prevent guests from carrying unauthorized items through to bag check

· Maintain overall upkeep of the parking lots, including trash clean up and removal

· Direct emergency services such as fire and police in the event of an emergency

· Assist with special parking details in emergency situations or for special events

· Assist other Guest Experience departments as needed

· All other duties assigned by leadership

Education & Experience:

· No education requirements for this role

· 2+ years of related work experience preferred

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

· Must be at least 18 years of age to comply with California Child Labor Laws

· Ability to work flexible schedule, including evenings, weekends, and holidays

· Ability to maintain a positive and professional attitude in difficult situations

· Ability to address multiple tasks and priorities in a fast-paced environment

· Ability to work independently as well as with a team

· Must be proactive, a quick learner, and able to collaborate well in a workplace

· Excellent customer service skills, ability to resolve questions, problems, issues, and concerns

Physical Requirements:

· Ability to stand, walk, and remain on feet for majority of the workday

· Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders

· Ability to remain sedentary for periods of time, while using a computer

· Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more

Working Conditions:

· Subject to frequent exposure to outdoor areas of