Staff Product Manager: Risk Experiences, Resolution Center

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Intuit is a global technology platform that helps our customers and communities overcome their most important financial challenges. We help over 50 million consumer, small business and self-employed customers around the world the opportunity to prosper.

Overview

We are part of the Fintech organization that powers Intuit's money movement platform, enabling prosperity for customers across QuickBooks, Mailchimp and TurboTax. The Risk Product team enables Fintech Risk Management to detect and mitigate fraud and financial risks, minimizing the impact on the good customers.

We are seeking a staff product manager on our team who would lead the transformation of how customers experience money products in the context of underlying fraud and risk management, supporting our critical area of focus (Revolutionize speed to benefit, infuse AI into our fraud and risk lifecycle end-to-end, empower risk operation team to make high quality decisions when human invention is needed). In this role, your focus would be to build the strategy and roadmap to accelerate our mission to elevate risk controls, scale risk operation with AI and automation, reduce customer frictions, in service of our business growth strategy. Our customers and partners are highly cross-functional, globally distributed, and strongly technical. This role requires a strong display of driving technical partnership and deep customer empathy, to deliver outstanding business outcomes.

You’ll be challenged to think bolder, move faster, and have a bigger impact. Deep partnerships with amazing designers and engineers make everyday a learning experience. We like to have fun and celebrate our accomplishments. Your creativity and rigor are keys to our success.

Responsibilities

How you will lead

●    End-to-end ownership of capabilities to assess customer risk, spanning all product offerings to ensure a seamless experi