Enterprise Supervisor Financial Counseling

Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full.  Below, you’ll find other important information about this position. 

Supervises and coordinates activities and employees related to all financial counseling functions including: Estimates, charity care review, establish payment plan, payment collections, and overall financial resolution of patients within West Virginia University Medicine Hospitals, Physician Office Center and Chestnut Ridge Hospital to ensure the financial viability of the clinical and business enterprise. The Supervisor will ensure that all administrative and departmental policies and procedures are adhered to by the staff. Provides adequate staffing in all areas of the department. Demonstrate the ability to assertively pursue necessary information and to function independently to secure resolution on staff and patient issues. Projects a mature problem-solving attitude while dealing with interpersonal conflict, dissatisfied patients and time demands. Maintains knowledge of revenue cycle operations, third party reimbursement, local/state/federal regulations and medical terminology. Knowledge will include at minimum, all aspect of payer relations, claims adjudication contractual claims processing and general reimbursement procedures. Uses excellent customer service, telephone etiquette, written and oral communication skills. Provides coaching and counseling to staff based upon performance management principals. Provides professional, courteous service to patients, customers and families.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High school diploma or equivalent.

2. HFMA Certified Revenue Cycle Representative (CRCR) or similar revenue cycle certification within one (1) year of hire.

EXPERIENCE:

1. Three (3) years’ revenue cycle experience within a healthcare setting.

PREFERRED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Associates Degree, BA or BS

EXPERIENCE:

1. Two years supervisory experience in a healthcare setting.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position.  They are not intended to be constructed as an all-inclusive list of all responsibilities and duties.  Other duties may be assigned.

1. Supervises and coordinates activities related to financial counseling and financial resolution, including payment collection, charity review, payment plans, etc. Maintaining current knowledge of third party payers and managed care requirements

2. Coordinates and supervises estimate processing and charity application review to ensure correct adjustments.

3. Provides daily supervision to staff to ensure prompt and courteous service to patients, visitors, physicians, and co-workers.

4. Monitors daily operations to help ensure adherence to documented administrative and departmental policies and procedures as well as assist in development and upkeep of departmental policies and procedures

5. Interviews and screens potential employees using Targeted Selection and makes recommendations department Manager or Director to aid in filling vacant positions

6. Ensures that training of new employees is completed as well as identifies on-going continuing education needs of existing employees

7. Handles patient/family or staff complaints, investigates complaint and makes recommendation on appropriate resolution

8. Monitors performance of staff on a daily basis to ensure efficient high quality service

9. Completes 45 and 90 day performance evaluations for new employees as well as annual evaluations

10. Participates with Manger in evaluation of employees who fall below expectations

11. Able to institute first step (verbal counseling) of WVU Medicine Corrective Action Policy

12. Coordinates enterprise staffing schedule including leave time to ensure adequate departmental coverage and maintains functional knowledge of operational areas and is able to step into staff as needed

13. Keeps staff informed of process, policy and other changes through presentation at regular staff meetings, face to face communications and e-mail correspondence

14. Assist staff in the coordination of financial services prior to visit with other departments or customers as appropriate

15. Communicates problem hindering workflow to Manager or Director in a timely manner

16. Organizes and executes daily task in appropriate priority to achieve optimal productivity, accountability and efficiency

17. Assist with annual budget pr