Executive Services Senior Manager

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Key Responsibilities

• Lead and mentor Customer Operations Leaders and analytical teams, establishing clear performance metrics and accountability
• Foster a customer-centric culture focused on achieving business objectives and delivering exceptional service
• Collaborate cross-functionally with internal departments to drive customer satisfaction and meet contractual obligations
• Serve as the voice of the customer, leveraging feedback (e.g., NPS) to implement continuous improvement initiatives
• Oversee the end-to-end customer experience, emphasizing cost efficiency and service excellence
• Promote a data-driven culture to identify and implement operational improvements
• Manage customer escalations and crisis situations with clear communication and timely resolution
• Partner with Sales to enhance client profitability and drive year-over-year revenue growth
• Own and manage operational KPIs and SLAs, ensuring performance targets are met or exceeded
• Build and maintain strong customer relationships through proactive communication and expectation management
• Deliver consultative reporting and manage escalations to support continuous improvement
• Document and manage customer engagement processes, including meeting minutes, action items, and follow-ups
• Ensure financial accountability for customer contracts, including billing accuracy and timely collections

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in