Customer Project Manager

The Customer Project Manager is responsible for the end-to-end delivery of services projects, ensuring alignment with the agreed scope, budget, timeline, and quality standards across all project phases, from delivery approach definition to completion and operations. The role involves leading project execution, managing customer and stakeholder relationships, tracking performance through clear KPIs, and applying the Nokia Project Management methodology. By proactively managing risks, change requests, and project performance, the Customer Project Manager drives customer satisfaction, secures service margins, and identifies opportunities for upselling and incremental growth.
 

Accountabilities:

Project Execution: Responsible for the day-to-day operational management of specific assigned projects.

Customer Interaction: Manage relationships with project stakeholders to ensure alignment with scope, cost, and delivery timelines.

Performance Monitoring: Track and report on project KPIs, ensuring adherence to cost baselines and delivery objectives.

Key Objectives:

• Ensure successful delivery of services projects within agreed scope, timeline, and financial targets.

• Drive incremental growth opportunities through change requests and upselling within projects.

• Build strong customer relationships to maintain satisfaction and identify future opportunities.

• Application of Nokia PM Methodology.

Key Performance Indicators:

• Adherence to services revenue and sales margin targets.

• Change request and upsell generation within/based on the project scope.

• Customer satisfaction.

• Adherence to Nokia PM Methodology (processes, tools and practices)

Main Deliverables:

• Project Execution

• Customer Relationship Management

• Performance Monitoring

• Upsell and Change Request Management

• Resource and Team Management

• Customer-Focused Delivery

• Operational Excellence

• Quality Assurance

Must Have

• Bachelor's Degree in appropriate field of study or equivalent work experience

• Extensive recent relevant experience (5-8 years) with a proven record of accomplishment, including managing large projects / programs for mobile telecommunication in domain of core network, in area of 4G / 5G and Cloud experience, Systems Integration experience.

• Takes accountability for assigned projects / programs and works independently, adapting to process with little guidance.

• Works with external customers, partners, and through remote teams.

• Interpersonal communication skills and cross-cultural awareness. Ability to communicate with senior management regarding matters of significant importance.

• Knowledge in managing budget and financial performance and forecasts of a project.

• Distills big picture, anticipates risks and opportunities, makes relevant decisions, and prioritizes own and teamwork.

• Solid understanding of the impacts of changes on scope, cost, schedule, risk / opportunities. Create and maintain response / mitigation plans which generate desired impact.

• Ability to influence others outside of their own job area on matters related to project / program.

• Ability to work on multiple topics simultaneously.

• Good stress tolerance.

• Fluency in English, spoken and written.