Front Desk Lead / Customer Service Representative

Overview

Monday 1-7PM, Tuesday 12-7, Wednesday 1-7, Thursday 1-7PM, Friday OFF, Saturday 1-7PM, Sunday: OFF

***MUST HAVE THIS AVAILABILITY**

HIRING THIS WEEK TO TRAIN NEXT WEEK AND START IMMEDIATELY 

$200 SIGN ON BONUS

 

TEXT GEIGE TO SET UP INTERVIEW TODAY 646-510-4432

 

CUSTOMER SERVICE EXPERIENCE REQUIRED

$17 per hour base PLUS commissions - FUN, UPBEAT ENVIRONMENT!

Room to grow with multiple locations + insurance options

 

About us

Drybar is a blow dry-only bar and our philosophy is simple. Focus on one thing and be the best at it. For us that’s blowouts. In fact, our tagline says it all: No cuts. No color. Just blowouts.

Hiring immediately for our Fort Lauderdale shop! We are looking for fantastic front desk receptionist/retail sales associates to provide excellent customer service to our clients.

 

 

This is not your normal retail sales associate / customer service position. We are growing faster than ever and fiercely recruiting amazing sales associates / customer service representatives. At Drybar, our retail receptionists are called Bartenders because that’s what they do – they tend to the social experience of our bar atmosphere. This is the coolest retail sales associate / customer service position on the job market!

So here’s our questions for you...Do you hold the power to…

…make anyone smile?

…befriend strangers?

…turn around a failing customer experience?

…remember names and faces?

…do five things at one time?

Did you answer yes to the above?...Then we wanna meet you and we are hiring immediately!

Here is what Drybar Bartenders (retail sales associates / customer service representatives) are responsible for each day:

• As a store associate, leading the client’s experience from check in to check out, ensuring

Drybar standards are upheld, creating a memorable experience for the client.

• Setting the tone of a positive shop atmosphere by approaching the day as if hosting a party.
• Organizing and executing shop flow between clients and staff in a positive manner.
• Serving as subject matter expert in the reservation system.
• Ensuring client information is entered in with accuracy and timeliness.
• Rebooking appointments during check out while addressing clients by name.
• Troubleshooting any reservation system issues, make changes to Client Profiles, optimize appointments to fit business needs, and check notes to ensure clients’ needs are met.
• Optimizing and maximizing appointments with the reservation system and ensuring timely communication and superior customer service.
• Engaging clients and serving complimentary beverages.

Qualifications

• 1+ years’ experience in a fast paced, customer service centric environment (sales associate, retail sales associate, customer service representative, store associate, salon associate, or a similar position)
• Previous experience with Point of Sale Systems strongly preferred
• Previous salon/spa experience preferred but not required
• High school diploma or equivalent
• Understand the importance of providing amazing customer service
• Promote a professional and brand-appropriate image
• Strong communication skills and strong presence
• Self-starter with a leadership mentality
• Pleasant and positive demeanor
• Ability to work at a sustained, fast pace
• Excellent problem solving and troubleshooting skills
• Track record in providing over-the-top, amazing customer service!
• Ability to multitask with ease
• Frequently required to stand and/or walk for duration of 6-8 hour long shifts
• Has the technical ability and skills to operate a point of sale system
• Problem solver – use logic and support resources to solve problems at the front desk
• Maintains professional demeanor under pressure
• Drybar follows all applicable federal, state and local laws regarding background checks

©2021 DB Franchise, LLC (“DBF”). Each Drybar® shop is independently owned and operated. DBF is not involved in, and is not responsible for, employment and personnel matters and decisions made by any Drybar® franchise owner. Individual results may vary. Business results may vary on an individual studio basis due to numerous economic and business factors. Unauthorized duplication, dissemination, distribution, or use of this material is strictly prohibited. Drybar® is a registered trademark owned by Helen of Troy Limited.

Legal Disclaimer

©2023 DB Franchise, LLC (“DBF”). Each Drybar® shop is independently own