Senior Manager, Billing Operations

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

About the role

The Senior Manager, Billing is a strategic leadership role focused on optimizing billing operations and enhancing system integrations, particularly between Salesforce and Zuora. Responsible for shaping the billing department's strategy, policies, and procedures, this role involves managing a broad range of functions from data management and billings to ensuring audit compliance and process improvement. The Senior Manager will lead a dedicated team of Billing Managers and ICs, driving operational excellence, fostering collaboration across various departments, and maintaining high standards of staff performance and productivity, all while upholding the GitLab's strategic goals and standards.

What you’ll do:

As the Senior Manager, Billing, your primary responsibilities will include:

• Lead Billing Operations: Oversee the entire spectrum of billing operations, ensuring a seamless, efficient, and accurate billing process.
• Strategic Planning and Execution: Develop and implement comprehensive strategic plans, policies, and procedures for the billing department in alignment with the organization's long-term goals.
• System Integration and Management: Manage and optimize the integration between Salesforce and Zuora. Ensure the stability, reliability, and performance of this critical integration, addressing any issues proactively.
• Data Management and Reporting: Enhance the effectiveness of Zuora Billing data management. Oversee quotes, opportunities, contracts, dashboards, and reporting, ensuring data accuracy and insightful analysis.
• Audit Compliance and Process Improvement: Ensure all billing-related functions are in compliance with audit requirements. Proactively manage and maintain control objectives, constantly seeking opportunities for process optimization.
• Team Leadership and Development: Lead, motivate, and support the Billing staff to achieve peak performance and productivity. Oversee HR-related functions, including scheduling, performance evaluations, and the hiring/termination process.
• Collaboration and Problem Solving: Work closely with Billing Operations (GPO), Sales Operations (Deal Desk), Accounts receivable, Revenue, IT, Sales, and other internal stakeholders to resolve systemic discrepancies, tackle complex billing challenges, and develop enhancements to improve efficiency and effectiveness.
• Strategic Advisory: Provide strategic insights and guidance on the billing operations' alignment with the organization's objectives, identifying opportunities for growth and improvement.

What you’ll bring

To excel in the Senior Manager, Billing role, you are expected to bring a blend of experience, skills, and personal attributes that will drive the success of our billing operations. Here's what we're looking for:

• Experience and Expertise: A minimum of 5 years of experience in managing a Billing team. .At least 3 years of experience with Zuora and Salesforce, with a deep understanding of the entire quote to cash process.  Experience in leading a remote global team is preferred
• Educational Background: A Bachelor’s Degree in Finance, Accounting, or a related field is preferred, underpinning your strong understanding of billing and financial concepts.
• Strategic and Operational Excellence: A proven ability to perform strategic planning and priority setting for a billing department. A demonstrated track record of improving processes, solving complex problems, and implementing solutions that enhance operational efficiency.
• Leadership and Communication: Strong leadership skills, with the ability to