Strategic Account Director - Mid-Market

Who we are 

Healthcare is more confusing, more costly, and more complex than ever. Transcarent is a health and care experience company on a mission to empower Members to stay healthy by providing them with unbiased information, trusted guidance, and easy access to high value care where and when they need it.  You will be part of a world-class team, supported by top tier investors like 7wireVentures and General Catalyst, and founded by a mission-driven team committed to transforming the health and care experience for all. We closed on our Series C funding in January 2022, raising our total funding to $298 million and enabling us to respond to the demand for rapid expansion of our offering. 

Transcarent is committed to growing and empowering a diverse and inclusive community within our company. We believe that a team with diverse lived experiences, working together will strengthen our organization, and our ability to deliver "not just better but different" experiences for our members. 

What we look for in our teammates 

We are looking for teammates to join us in building our company, culture, and Member experience who: 

• Put people first, and make decisions with the Member’s best interests in mind
• Are active learners, constantly looking to improve and grow
• Are driven by our mission to measurably improve health and care each day
• Bring the energy needed to transform health and care, and move and adapt rapidly
• Are laser focused on delivering results for Members, and proactively problem solving to get there 

What we look for in this role: 

 

We’re looking for an entrepreneurial, enthusiastic individual to join our quickly growing Client Success team. As a Strategic Account Director, you will focus on building and cultivating deep client relationships and lead the strategic vision to ensure the long-term health of National Account employer clients, resulting in long-term partnerships. You will have direct responsibility for client renewals, contracting lifecycle and product and membership expansions. This role is perfect for a high performer with a proven track record of success in retention, client satisfaction and revenue growth. 

 

What you’ll do: 

You will own all aspects of the client relationship – strategic and tactical – while driving member engagement in Transcarent Care Experiences. 

• Reporting to the VP, Client Success a player coach role charged with leading the Mid-Market team, driving retention and revenue growth opportunities across employer contracts  
• Implement key strategies and initiatives to grow IYR, client loyalty and strategic retention initiatives 
• Build trusted relationships with clients and stakeholders while proactively managing client goals of clinical quality and financial outcomes that deliver satisfaction, profitability, and retention. 
• Serve as point to escalation to mitigate risk that deliver on client goals and objectives. 
• Develop, maintain and present quarterly account development strategies. 
• Advance growth opportunities through a consultative selling approach and partner with internal stakeholders on strategic approaches to deliver an account plan. 
• Manage end-to-end renewal and retention strategy- price negotiation, contracting  
• Leverage Salesforce to track activity and maintain an accurate pipeline and revenue forecast – rigor and discipline is a must. 
• Plan for and carry out highly effective client meetings and presentations that educate clients and consultants on Transcarent's end-to-end health and care experience platform. 
• Synthesize client reporting data that crafts a story of value delivery, clinical and financial outcomes, and overall performance. 
• Collaborate with the client and internal teams to develop a comprehensive marketing and member engagement strategy to increase member participation and utilization. 
• Identify and convert key client contacts into Transcarent advocates, securing their participation in reference and market facing activities. 
• Develop and lead client trainings, including open enrollment events, benefit fairs and leadership meetings, both onsite and virtual, to promote Transcarent services. 
• Champion client needs within the organization and model Transcarent company culture of PACER values.  
• Form and implement predictable, repeatable, and scalable processes, establishing an infrastructure that integrates efforts and accountabilities to improve the Client Success framework. 

 

What we’re looking for: 

• 15+ years’ experience in Client Success 
• Experience working in the healthcare or benefits industry with advanced knowledge of the employer heal