Clinical Nurse Manager- Medical Group, Clinical Administration, Full Time Days

Facility

CFV Medical Group

Location

Fayetteville, North Carolina

Department

Medical Group - Clinical Administration

Job Family

Clinics - Outpatient

Work Shift

Days (United States of America)

Summary

Clinic Operations Job Summary:

Responsible for managing the operation of the clinic to include, but not limited to, front desk reception and scheduling, day-to-day activities of the clinical staff, and overall management responsibilities. Coordinates all office management and personnel activities in order to ensure efficient patient flow and appropriate staffing.  Responsible for meeting the established physician office standards of nursing practice, managing all assigned personnel, supplies, and equipment in the clinic and for promoting teamwork with providers and personnel within other departments. Works effectively with Providers, Administration and Physician Billing Department to ensure efficient office operations.

Major Job Functions:

The following is a summary of the major essential functions of this job.  The incumbent may perform other duties, both major and minor, that are not mentioned below, and specific functions may change at any time.

Quality and Safety:

Responsible for management of staff to include but not limited to interviewing, hiring, coordinating new employee training and/or employee retraining/remediation, performance appraisals, rewarding and disciplining employees. Responsible for the timely completion and submission of all staff orientation packets and annual date-of-hire mandatories. Assess competency of non-clinical and clinical staff. Ensure all office and patient care equipment is maintained in proper operating condition. Collaborate with fellow leaders to formalize and standardize applicable processes. Complete employee evaluations as indicated per CFVHS policy. Review and monitor the Performance and Quality Metrics to provide a continuous improvement plan. Engages staff, including providers, on the improvement processes based on these metric outcomes. Maintain compliance with regulatory bodies including but not limited to The Joint Commission, Department of Health and Human Services and its divisions, and Centers for Medicare and Medicaid. Round weekly with all staff and hosts routine staff meetings at each assigned department. Conduct periodic monitoring of Electronic Health Record (EHR) to ensure timeliness follow-up and completion of, InBasket messages, prior authorizations, outstanding referrals, lab results and provider notes. Attend leadership and other related meetings, both during and outside of normal office hours. Clinical Responsibilities:

Participate in Quality Assurance and Peer Review. Able to evaluate the effectiveness of nursing care given to patients under his/her supervision.

Administer and record treatments, medications, and therapies as prescribed by the provider.

Assesses, plans, organizes, implements, and evaluates patient care.

Provides a safe environment for patient care adhering to Infection Prevention and Patient Safety principles and policies.

Maintains an accurate and relevant record of patient care/contact per visit and per phone.

Recognizes life-threatening situations and responds appropriately.

Demonstrates expertise in the execution of the nursing/clinical staff by providing support and evaluating application of the nursing process.

Performs audits to include but not limited to: Environment of Care, Waived Testing, and chart review to evaluate readiness and compliance of clinic and staff to regulatory organizations. Reports results of said audits to CFV Medical Group Leaders, as needed, and acts to make any corrections necessary to obtain/maintain compliance.

Satisfaction:

Creates and atmosphere of open and reasonable communication among staff, support services, medical staff, patients, and families. Responsible for obtaining/maintaining the training and competencies needed to function as a backup for staffing needs, both clinical and non-clinical, when assistance is needed. Ensures efficient patient scheduling and process improvements to meet patient access needs. Engages staff in process improvements to facilitate a team environment. Coordinates the handling of patient complaints and resolving/addressing these complaints in a timely manner. Provides open communication to allow employees the opportunity to voice concerns without fear of reprisal or ridicule. Is proactive in reviewing and addressing employee complaints in a timely manner. Provides ongoing feedback to staff, evaluating their performance in order to facilitate an effective outcome.

Growth and Innovation:

Interviews applicants utilizing leadership skills to ident