Jobs and Careers
MA
Customer Care Manager
Mahindra GroupIndiafull_timeVerifiedPosted 6 Aug 2026
About the role
Responsibilities & Key Deliverables
- To achieve Spare part targets through dealers/distributors.Governance of Spare part centre.Identification of distributors.
- Identification of 3 S dealers (Sales, Service and Spares), upgrading existing dealers to 3 S dealers ensuring growth and development.
- Scrutinize dealer financial health and do financial planning accordingly.
- Crucial role in explaining the schemes rolled out by company, deploying schemes at dealers/distributors, Customization of scheme (mix of productparts as per dealer.Implementation of strategy/schemes for new product launch.
- Facilitate in Capturing Product ORC (Open Resolve Close) data, training field staff in using the application.
- Liaison with the Head CCM Farm Machinery and the dealers.Management and training of field staff
Preferred Industries
Facility Management
Education Qualification
Diploma in Engineering; Bachelors of Technology; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelors of Technology in Mechanical; Bachelors of Technology in Automobile; Bachelors of Technology in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture
General Experience
1 - 5 years of relevant experience in Harvesters and Implement business
Critical Experience
1-5 years of experience in Harvester and Implements business.Experience of 1 - 2 geography/demography.Good knowledge of farm sector, tractor and implements
System Generated Core Skills
Change Management
Communication Skills
Customer Relationship Management (CRM)
Market Penetration Strategy
Product Knowledge & Application
Team Management
System Generated Secondary Skills
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