Customer Support Specialist (Tier 2) - Afternoon Shift

<p><strong><em>Please send your CV in English</em></strong></p><p>🚀 Global tech scale-up<br/>🏖 Unlimited Paid Time Off <br/>🌍 Work 100% remotely or from our offices (Bratislava, Prague)<br/>📈 Company Stocks<br/>💲 Referral bonuses up to 5000EUR</p><p><em>This position is location-flexible so we might advertise in various locations/countries.<br/></em><em><strong>Working hours: Mon-Fri </strong><strong>15:30-00:00 CET</strong></em></p> <p></p><p><strong>CloudTalk</strong> is the next generation business calling software.<br/></p><p>It allows customer support and sales teams to automate their workflows without any coding and makes customer experience a true competitive advantage by allowing businesses to connect faster, easier and more efficiently with their customers.</p><p>Founded in 2018, CloudTalk has grown into an industry leader over the last 4 years, with a globally distributed team of ~200 people from 30 different countries, and offices in Bratislava and Prague.</p><p>Today, we take pride in delivering a solution used by more than 2500 teams of all sizes around the globe, in industries ranging from financial services to the education sector. CloudTalk is the VoIP solution of choice for well-known organizations like Fujitsu, Mercedes, Oyo, CoachHub, Nokia, Deel and TIER.</p><p>We believe in teamwork, innovation, growth and in putting people first. Our purpose is to connect businesses, teams and partners together in the cloud and to deliver the best possible experience to our customers, our community and, of course, the amazing and dynamic team of CloudTalkers we couldn’t be prouder of.</p><p> <br/>This is our <a href="https://www.cloudtalk.io/our-story/" rel="nofollow noreferrer noopener">story</a>. Do you wanna be part of it?<br/></p> <p><strong><br/>About the role:</strong></p><p>Whenever our clients have questions relating to our CloudTalk app, the Customer Support L1 team is the first point of contact between the client and our company. Our team wears this as a badge of honour. Representing the company proudly and maintaining a lasting relationship with clients, that's not for everyone! </p><p>If you are tech-savvy with the interest in VOIP and the one who is into analyzing complex problems and looking for the root cause of them, this opportunity is for you! </p><p><br/></p> <p><strong>What you will do:</strong></p> <ul> <li>Provide technical support in CloudTalk app to existing and new clients, building and maintaining great relationships with them</li> <li>Analyze and troubleshoot technical issues</li> <li>Communicate closely with the L2 department and work together on complex issues</li> <li>Contribute to improving our technical documentation and knowledge base for both internal purposes and clients</li> <li>Contribute to CloudTalk app’s continuous improvement.</li> </ul> <p><strong><br/>What we are looking for:</strong></p><ul> <li><strong>You have at least 1 year of experience on technical position</strong></li> <li><strong>Fluent in English - required</strong></li> <li><strong>Fluent in Spanish, German or Slovak is advantage</strong></li> <li>You are a strong team player</li> <li>You are able to take ownership over your work and enjoy solving and analyzing more complex technical issues and looking for root causes of problems</li> <li>You prefer proactive approach, not only reactive</li> <li>You enjoy working with people and would take an extra step to help the client</li> <li>You are hungry for knowledge</li> <li>Critical thinking and ability to take a stand</li> <li>New technologies are close to your heart</li> <li>Compassion and empathy are some of your top personality traits</li> </ul> <p><br/></p><p><strong>Why you will love to be a CloudTalker:</strong></p><p>🏖 Unlimited Paid Time Off<br/>🌍 Work 100% remotely from Europe or from our offices (Bratislava or Prague)<br/>💶 Referral bonus up to 5000 EUR<br/>📈 Employee Stock Ownership Plan<br/>🏋🏼‍♀️ Multisport benefit card (only cz&amp;sk market)</p><p>Even more reasons you won't be able to resist us:<br/>👥 Team buildings and workshops<br/>🗣 Communications coach<br/>📚 Birthday book of your choice<br/>🇬🇧/🇩🇪English &amp; German Language courses<br/>🇸🇰/🇨🇿Slovak &amp; Czech language courses<br/>👕 Company merchandise</p><p> <br/><strong>External Referral Program</strong> – Recommend a developer to people@cloudtalk.io and get a new MacBook (€2000 value) after a 3 months probation period.</p>