Customer Service Representative/AP

Do you want to be part of a team that aspires to improve the quality of life for others? Are you interested in efficient manufacturing processes that promote sustainability? Do you feel a sense of accomplishment in a job well done? At Carpenter Co., we challenge our employees to learn from and inspire one another – all levels of the company collaborate, communicate and constantly improve to achieve shared success. If that sounds like an environment in which you will thrive, Carpenter Co. could be a great fit for you!

Carpenter Co. employees are committed to working hard to ensure production goals are met while maintaining operations excellence. The successful candidate will be expected to interact professionally and punctually with internal and external customers to ensure all orders are processed accurately and without delay.

Your additional responsibilities as the Customer Service Representative/AP will include:

• Receive telephone orders from customers for products—new order, revision, or cancellation; handles telephone calls, faxes, or emails from customers.
• Prepare orders and enter it into the SAP order entry system; verify missing prices or other information regarding the order; scans orders and enters them into the SAP system for archiving.
• Coordinate shipping date requirements with the customer. Advise customers in advance when abnormally long lead times may be necessary for ordered product.
• Perform the function of liaison between the customer and the shipping departments to advise the customer of the arrival times of their shipment; communicate any customer requests and the details to the appropriate member of management; monitor customer sales and notify customer, sales team, and management of irregularities; handle the entry of customer complaints in the system.
• Coordinate changes and additions to customers’ needs with the production department management.
• Follow-up on all customer orders to ensure that orders scheduled to ship have been assigned space.
• Maintain files on all customers. Maintain customer complaint file in SAP; update all customer files with price increases/decreases.
• Mail all customer billings, any price increase letters, and other appropriate communication as required; assist with bulk mailings of price increases and announcements.
• Assist in the processing of employee sales as required.
• Completes ENPR for product being return into SAP.
• Manage A/P for the branch

Skills/ Requirements

• High School Diploma/GED
• Minimum 2 year customer service experience, accounts payable and/or office experience in a manufacturing and/or transportation environment 
• Intermediate Microsoft Office and computer skills
• Excellent communication and organization skills

Work Schedule: Monday - Friday 8:00 a.m. – 5 p.m. 

Pay rate: $25.87

 

Carpenter Co. is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, or other legally protected characteristic.

Important Notes

Carpenter Co. offers a comprehensive benefits package including excellent health insurance, generous profit sharing plan, and much more. We offer long-term career opportunities for our employees in a stable industry and clean working environment. We also offer tuition reimbursement to our employees after 1 year of service. Our Lakeland EPS Branch employees average over 10 years of service with the company, and we'd like for you to join us!  To learn more, check us out at www.carpenter.com.