Customer Administrator

Who You Are

The Customer Administrator will be responsible for managing and maintaining all aspects associated with customer accounts not limited to, but including merging duplicate accounts, verifying and updating account information, as well as communication with internal and external customers as it pertains to the validity and the usability primarily with CNC accounts that would ensure prompt, professional, and quality transactions.

How It's Done

• Input, update, and maintain accurate customer data in Oracle.
• Perform regular audits to ensure data integrity and consistency.
• Identify and correct records: merge duplicate records, correct data entry errors and omissions by utilizing Oracle tools and collaborating with internal customers.
• Monitor data for accuracy, completeness, compliance with company standards.
• Research, analyze and interpret the information provided/found by various company-specific web sites and through direct customer communication via phone, e-mail, and/or fax.
• Communicate the changes made to the internal stakeholders.
• Collaborate with other departments to ensure data consistency across systems.
• Provide feedback as appropriate to FANUC America organizational leadership that provides standardization of processes related to the management of customer accounts.
• Work with IT team to correct system-associated issues, and support system upgrades and migrations. Test and validate data during system changes or implementations.
• Ensure all customer data is handled in compliance with applicable regulations and data protection standards.
• Must maintain confidentiality and ensure the security of sensitive and proprietary information.
• Training staff on best practices for accurate and efficient data entry and management.
• Responsible for providing regular reports on activities and progress.

What You Need

• High School Diploma or GED
• Minimum two years of customer service experience
• Minimum two years’ experience required with Oracle Applications or comparable ERP/customer management system
• Strong proficiency in Microsoft Excel is required, along with exceptional technology skills across Microsoft Windows, the full Microsoft Office Suite, and internet-based tools
• Must be comfortable using an ACD (Automatic Call Distributor) headset and able to operate it effectively in a professional environment
• Familiarity with corporate business processes related to customer account lifecycle management
• Proficient in organizing and maintaining both paper and electronic filing systems
• Ability and willingness to learn many aspects of the company and its products
• Excellent interpersonal and organizational skills are essential
• Ability to collaborate and communicate effectively with individuals at all levels of the organization.

What Would Be Even Better

• Associate’s degree or equivalent work experience preferred
• Knowledge of FANUC parts, components, and product offerings 
• Three or more years of customer service experience 
• Three or more years’ experience required with Oracle Applications or comparable ERP/customer management system

It's Your Move

At FANUC America, we are driven by a deep respect for our people and a commitment to building a workplace dedicated to integrity and excellence. We believe that great careers are built through opportunity, growth, and collaboration—and we’re excited to invite talented individuals like you to explore what’s possible with us.

Joining FANUC means becoming part of a team that values your unique perspective and encourages continuous learning and collaboration. We foster a culture where respect and innovation go hand in hand, and where your contributions help shape the future of automation and robotics.

If you're ready to take the next step in your career, we invite you to apply today. We look forward to learning more about you!

We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees: