Spare Parts, Warranty & Service Administrator

The overall responsibility of this position is to ensure customer satisfaction by corresponding with customers and providing spare parts support to them, as well as to the LUS-LBC service team. This position reports to the Customer Sales & Service Manager.

Responsibilities

• Provide excellent customer service to customers, by following up on orders and answering customers request promptly.
• Handle spare parts inquiries and all according duties as follows:
• Maintain inventory accuracy in stocks.
• Update lists of superseded parts
• Provide recommendations to management.
• Offer, order, sell and ship spare parts to customers.
• Administer inventory / inventory adjustments.
• Perform inventory cycle counts.
• Expedite backorders.
• Prepare all paperwork for sea freight shipments to Liebherr affiliate companies.
• Maintain typical spare parts lists.
• Generate recommended spare parts lists.
• Review inventory stock requirements
• Input pricing data for spares
• Quote, Purchase, Sell and Invoice Tower Crane Spare parts.
• Follow-up for quotations and evaluation of reasons for not received orders.
• Request dispatch information from customers.
• Dispatch of orders in collaboration with LBC/LLG service manager when parts originate at LBC/LLG.
• Forwarding shipping documents to customers.
• Processing of complaints regarding spare parts orders.
• Preparation of proposals for stock keeping
• Preparation of customer data (enquiries, orders) as required (like crane serial number, delivery address, checking of correct part numbers, is part installed in relevant crane, etc.) for service manager.
• Promotes a safe work environment by ensuring the group and self-follow established safety procedures.
• Issuing of spare parts and repair invoices.
• Process warranty claims sales orders.
• Confirm receipt of warranty returns from customers, issue warranty credits…
• Arrange warranty returns of defective parts to LBC/LLG, by air freight, UPS,DHL or FedEx
• Handle Repair orders – follow thru repair process, quotes, invoice
• Arrange delivery of defective parts to repair centers.
• Organize and coordinate service jobsites to include preparing work orders and customer purchase orders; arranging travel arrangements for technicians to include flights, hotel arrangements and car rental; ensure parts and tools necessary for service job are properly ordered and shipped.
• Collect and organize all reports, machine data, photos for jobs and place them on server.
• Forward all collected and organized machine data to LBC.
• Oversee the preparation and invoicing of work orders. This will include monitoring which technicians were on the job site and when, number of hours worked on job, any repeat visits to the job, properly allocating expense reports to the job.
• Update all machine lists as necessary.
• Monitor and document all open service items for all machines and verify that they are performed.
• Assist Customer Sales & Service Manager and Technical Advisor as needed.
• General administrative office duties such as accurate records keeping of orders, scanning, filing, etc. 

Competencies

• Education and experience: High School diploma or GED equivalent and at least three-five years of experience or the equivalent combination of education and experience.
• Demonstrates initiative to visualize, organize, manage, and complete projects in individual and group settings.
• Ability to interface with all levels of staff.
• Demonstrates ability to handle confidential information.
• Proficiency in PC based word processing and spreadsheets.
• Ability to multi-task while completing work in a competent and professional manner.
• Prior work experience in warehouse/distribution environment.
• Good written and verbal communication skills.
• Travel domestically and internationally up to 10% of the time.
• Ability to obtain and maintain a valid driver license.

Our Offer

An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.

Referral Bonus: Tier IV

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Jose Matrille.

Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, phys