Senior Specialist, Knowledge Management, Scheduling and Cell Logistics

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

At Bristol Myers Squibb we are reimagining the future of cell therapy. With our bold ambition, backed by a best-in-the-industry team and long-term commitment, we are leading the way to unlock the full promise of cell therapy as we strive to put more patients on the path to a cure. If you are ready to challenge yourself, accelerate your career, and give new hope to patients, there’s no better place than here at BMS with our Cell Therapy team.

Cell Therapy is one of the most groundbreaking new forms of cancer treatments being studied today. With therapies only in their infancy and BMS’s continued investment in our Cell Therapy capabilities, the growth potential of this science, your career, and the ability to help patients are incredible. 

Position Summary:  

Senior Specialist, Knowledge Management, Scheduling and Cell Logistics will be responsible for creating and updating technical documentation, as well as coordinating inputs from others in Scheduling and Cell Logistics (SCLT) and throughout the organization.  This role will maintain a technical document management repository and track document update requirements. This role will additionally work to create and develop content for the various functional teams in SCLT including best practice documentation and systems coaching. The Senior Specialist will assist in tracking and managing team metrics and Key Performance Indicators (KPIs).  This role will be key in creating and managing knowledge management tasks to support a rapidly growing Cell Therapy portfolio and enable a best-in-class customer experience for our patient treatment centers around the world.  

• Position is office-based with in-office attendance required a minimum of 60% of the time. Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function. 

• Travel is possible and will not exceed 10%. Travel may occur to domestic and international locations. 

• Fluent reading, speaking, and writing skills required in English 

Education and Experience: 

• Bachelor’s degree or 3 years of work experience 

• Project management and/or technical writing experience is desired 

• Experience working in GxP environments is desired.  Cell Therapy experience is preferred.  

• Must have strong proficiency Office 365 software, especially Outlook, Excel, PowerPoint, and Word  

• Experience with content creation and management is preferred 

Responsibilities: 

• Implement, review, and maintain SCLT’s document management program to facilitate the enrollment and scheduling of clinical and commercial Cell Therapy patients 

• Routinely connect and work with SCLT’s regional teams (NorAm, EU, APAC) and matrix partners to develop, refine, and execute cross-functional processes associated with document management 

• Assist in updating and escalating any documentation that does not meet minimum standards or has not been updated past its required review date 

• Facilitate document translation through a third-party service as required 

• Assist with reporting and Key Performance Indicator tracking efforts 

• Additional data entry, tracking, and auditing as assigned 

• Interact with internal and external stakeholders in-person and through electronic/virtual means 

• Actively participate in tactical and other meetings as assigned 

• Represent Scheduling and Cell Logistics on cross-functional initiatives as assigned 

• Provide on-the-job training on areas of subject matter expertise related to document management 

• Identify gaps and opportunities for improvement a