Customer Care Representative D/A/CH

Customer Care Representative D/A/CH<p>  </p>This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.<p></p><p></p><p><b>Who We Are:</b></p><p>Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.</p><p></p><p></p><p><b>Job Description:</b></p><p>   </p><p><b>Job Family Definition:</b></p><p>Develops, implements and utilizes processes and tools to enable the sales life-cycle (pricing, orders, invoicing, opportunity assessment, field inventory management and other sales pipeline analytics and forecasting solutions). Reports and analyzes order pipeline, bookings, revenue forecasting, revenue reporting, sales productivity and goal attainment. Maintains and enhances sales force automation systems, product/service costing models, and margin management tools/systems to effectively monitor and manage revenue/expenses.</p><p><b>Management Level Definition:</b></p><p>Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.</p><p><b>Responsibilities: </b></p><ul><li>Designs and implements portions of processes and tools to provide sales forecasting, analytics and metrics, quotes and pricing, order management, invoicing, and operations support for a customer segment or business unit</li><li>Evaluates portions of sales operations processes and activities using relevant analytics, standards and metrics for the assigned area</li><li>Reviews evaluation results to identify trends and issues, perform analysis, develop recommendations for improvements to tools and processes and track effectiveness of changes</li><li>Communicates process and tool issue analysis to stakeholders</li><li>implements specified changes to a process or tool to improve performance and increase efficiency</li></ul><p><br/><b>Education and Experience Required: </b></p><ul><li>Bachelor's in Business Management or equivalent</li><li>Typically 2-4 years experience</li></ul><p><br/><b>Knowledge and Skills: </b></p><ul><li>Experience implementing policies, processes, and analytics methods to provide operations support for sales activities</li><li>Ability to apply analytical, statistics and problem solving skills.</li><li>Understanding of business and sales operations processes and practices</li><li>Using forecasting and planning methodologies to develop guidance for deploying resources and activities</li><li>Strong written and verbal communication skills</li><li>mastery in English and local language. Ability to effectively communicate quality plans, proposals, and results, and negotiate options.</li></ul><p></p><p></p><p><b>Additional Skills:</b></p>Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business, Coaching, Creativity, Critical Thinking, Cross-Functional, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Interprets Data, Long Term Planning, Managing Ambiguity, Operational Performance, Operations Processes, Personal Initiative, Process Changes, Process Improvements, Sales {+ 4 more}<p></p><p></p><p><b>What We Can Offer You:</b></p><p><b>Health &amp; Wellbeing</b></p><p>We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.</p><p></p><p><b>Personal &amp; Professional Development</b></p><p>We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.</p><p></p><p><b>Diversity, Inclusion &amp; Belonging</b></p><p>We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together,