Director, Retail Channel Operations (Digital Appliances)

Position Summary

This position is responsible for the cash management of SEA, the financing of North American (NA) subsidiaries, and the implementation of new treasury processes and systems at NAHQ. This position requires strong analytical and research skills, communication skills with various departments and subsidiaries, as well as leadership and an innovative mindset to lead change management and to successfully implement various kinds of projects to improve treasury operations.

Role and Responsibilities

Business Unit

The Samsung Electronics America Retail Division is a growing and best-in-class organization within Samsung worldwide. We continue to challenge the existing retail models and processes to make this team the home for talented, driven, and creative professionals who want to be on the front lines of consumer electronics sales. Our team relishes the opportunity to push Samsung’s retail capabilities to be the new paradigm for consumer engagement.  With our partnerships with the top consumer electronics retailers and their experiential sites, the SEA Retail Division delivers a consumer experience to maximize sales and consumer satisfaction. 

If you look forward to finding opportunity in the challenges of building the best and most effective retail experience, then Samsung Electronics America’s Retail Division has a fulfilling home and work life for you.

Role & Responsibilities

The Director of Channel Operations leads a team with the responsibility for the planning, implementation, and ongoing management of Samsung’s portfolio presence across US retail. This includes how the Samsung brand appears in-store, how the indirect sales teams in retail advocate and represent our products and services, and how we maximize our partnerships with US retailers to achieve sellout goals and drive success and growth.

This leader will work closely with internal stakeholders, as well as retail channel partners, to drive brand preference and conversion across 5,500 stores in the US. Responsible for the day-to-day leadership and management of the LOB Channel Operations team within the Retail Division, including fulfillment, maintenance and upkeep, budget, reporting, and schedule review. Accountable to both manage and lead change and improvement, and develop a high-performing team aligned to the highest standards of planning and execution.

Reports to the Executive Director, Retail Channel Operations, based at our Ridgefield Park, N.J. Headquarters.

Position Objective

• Partner with DA business stakeholders across sales, marketing and retail operations to support and execute against the DA Retail business plans within DA channel partners’ retail stores. These plans will include a variety of initiatives, including POP merchandising, Sales Associate training, and Field Sales programming.

• Support all product launches and promotional activities, including ONE Launch, and key drive times

• Bring bold and innovative thinking to continuously improve Samsung brand experiences, consumer product engagement, and rep knowledge in the retail environment

• Lead Samsung placement planning to optim­­­­ize sales for each LOB product category across retail locations

• Uphold Samsung brand standards as you prepare retail merchandising and display plans based on HE category priorities, as well as shopper, consumer, and retail insights

• Digital content implementation (on device + digital in-store signage)

• Outline the channel training strategy, work with cross-functional partners to develop a training plan and field team (MSMs) to execute HE retail training initiatives

• Partners with 3rd Party Labor agencies and field leaders (MSMs) to leverage brand /product campaigns and insights at retail, to provide merchandising implementation and agency management

• Synthesize insights from qualitative and quantitative data points, compare data vs. KPIs, and identify optimization opportunities for future launch improvements

• Evangelizing the Samsung LOB vision and mission

• Lead a visible and high-performing DA Channel Operations team

Skills and Qualifications