Assistant Sales Manager - Desert Wind Harley-Davidson

Job Title:            Assistant Sales Manager

Department:       Motorcycle Sales

Supervisor:         Sales Manager and/or General Sales Manager

Summary Description

Lead individual teams within the Sales department while focusing on customer and employee retention. Set the tone in a fun, upbeat environment. Achieve success with our revolutionary, proven, sales process that is all about creating a better motorcycle buying experience with happy/motivated employees, who love what they do.

Duties and Responsibilities     

• CXI and customer retention.
• Unit volume for team.
• Productivity of individuals on sales team.
• Front and backend margins.
• Closing of deals and overcoming objections.
• Assist the General Sales Manager and/or Sales Manager with recruiting, interviewing, hiring and firing of employees.
• Recruit, train, motivate, counsel and monitor the performance of individual sales teams.
• Assist individual salespeople in setting aggressive, yet realistic monthly sales goals.
• Track all customers and making sure all leads are logged along with effective follow up for all potential buyers by monitoring a prospecting and sales CRM system.
• Ensure that the team meets or exceeds all activity standards for prospecting calls, appointments, customers logged, and closes.
• Participate in daily sales meetings and conducting sales training.
• Ensure that customers are greeted immediately, in a courteous and friendly manner.
• Handle telephone transactions quickly and courteously.
• Ensure that customers are properly qualified for needs, wants and the ability to buy.
• Follow the dealership sales process so that all customers receive consistent treatment when doing business.
• Ensure cross selling of Parts and Accessories, Financing, Insurance Products and Services, Warranties and Service Plans.
• Enforce road test, pre-delivery inspection, and vehicle delivery policies.
• Handle customer complaints according to dealership policy, showing empathy and a positive attitude, and demonstrate our commitment to “make things right”.
• Carry out daily team meetings. 
• Continuously train and develop your team on techniques and the sales process.
• Monitor and follow up with all sales leads and work every deal to completion.
• Daily one on one meetings with Fit Specialists, ensuring training, trend analysis, performance review, and planning.
• Train all sales personnel to use the dealership sales process.
• Model and expect from your team superior customer service.
• Model and expect 100% compliance to all policies and procedures for the Sales Department and the dealership.
• Perform other related duties as assigned or requested.

Supervisory Responsibilities

• Daily one on one meetings with Fit Specialists, ensuring training, trend analysis, performance review, and planning.
• Train all sales personnel.
• Ensure adherence to policies and procedures for the Sales Department in concert with the Sales Manager and/or General Sales Manager.
• Model and expect from your team superior customer service.
• Model and expect 100% compliance to all policies and procedures for the Sales Department and the dealership.
• Assist the General Sales Manager and/or Sales Manager with recruiting, interviewing, hiring and firing of employees.
• Recruit, train, motivate, counsel and monitor the performance of individual sales teams.

Qualifications & Job Requirements

• Minimum 3-years auto or motorcycle sales experience required.
• Auto or motorcycle sales management experience preferred but not required.
• High School Diploma or equivalent degree or greater required. 
• Ability to take initiative and problem solve. 
• Knowledge and experience with sales of Harley-Davidson motorcycles and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Applicable experience in big ticket retails sales strongly preferred.
• Passion for the motorcycling lifestyle and riding community.
• Must have ability to relate with broad customer base.
• Excellent verbal and written communication skills.
• Ability to present oneself as well as the company in a professional manner. 
• Knowledge of applicable laws/policies/principles/etc. 
• Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
• Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
• Attention to detail. 
• Interpersonal skills and customer service skills required.
• App