Senior Manager Product Owner ( Debt/Payments )

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You'll Do

• The Product Professional Leads the development of the Product Vision at the Team level that drives business value and an improved customer experience while ensuring alignment/manages dependencies across Teams within a Product Family and with cross functional partners. The Senior Manager is a servant leader and the manager of team members. The leader should have a depth of knowledge so that they can see patterns without having to dissect it step by step. Often recognized outside their company for their contributions to their profession.

• The training and development of the product team product owners.

• Maintaining the product team backlogs effectively and reports transparently.

• Implementing the change management process on all initiatives as necessary and maintain all enterprise and department level controls.

• Working with the PULSE Domain Architect to define and deliver customer value, and plans for the growth and monitoring aspects of the value in the product lifecycle.

• Communicating the resourcing needs of product team to PMO Director.

• Managing dependencies and risks for the initiatives and features across all product teams.

• Managing the flow of communications across the product teams.

• Monitoring and reporting impediments that arise.

• Measuring quality, performance and results of the product teams.

• Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

How You'll Do It

• Develops and maintains Team Product vision by collaborating with stakeholders on key product considerations and aligns with product vision, features and roadmap to support business unit goals. Leverages customer insights, feedback, financials, compliance, and risk data to define product user stories and roadmap in partnership with other SMEs and potentially grow existing and/or build new product portfolio(s) through new value added and enhanced customer experiences. Leads design, development, and implementation of new product strategy. Works cross functionally to manage shared goals and priorities.

• Establish Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) for the product team and ensure alignment with senior leadership (e.g., SPO, Dir, etc.). Defines and Creates prototypes (e.g., MVPs, POC, etc.) based on customer feedback to test, learn, and validate ideas before committing to larger scale development. Synchronizes and aligns with Product Family POs on prioritization and delivery to maximize Product Family Value. Defines product family MVPs, prioritizing and accepting priorities in partnership with POs and architects.

• At the family level: Responsible for definition, guidance, and execution of product-related activities for a particular portfolio through the entirety of product lifecycle, from strategy and roadmap definition to development and market readiness. Sets business objectives for the product development process and oversees execution, internal or external, as necessary. Supervises product professionals. Works with minimal supervision.

• Validate user story acceptance criteria. Ensures appropriate testing frameworks for product features (e.g., market testing, functional performance, etc.) Works with Data stewards in their respective LOBs to ensure required Data quality controls are identified and implemented. Inspect and evaluate product progress through each iteration.

• Identify sources, monitor, analyze (Business Analysis), test, and interpret key product performance metrics including financials, network volumes, other key statistics, and internal/external customer feedback trends, industry trends, research findings, and competitive innovations then develop and communicate findings, and make strategic and tactical recommendations for performance improvements throughout the product lifecycle.

• Provides mentoring, fills in the business and/or technical knowledge gaps, etc. Negotiates and influences others across shared services and product teams across product families.

• Collaborates with other teams to de