Sr Manager, Guest Services (DGS)

Posting Date

01/27/2026

1231 Brentwood Rd Ne, Washington, District of Columbia, 20018-1019, United States of America

At DaVita, we find that our best leaders are those who create an inspiring vision for the future and empowers their team to achieve success. They have always enjoyed tackling difficult problems and believe that the best way to solve them is through collaborative, team efforts. They take ownership of results and instill accountability in those they lead. They are driven, strong communicators, relationship builders, and find real fulfillment in challenging work.

Sound like you? Then you might be a great fit for DaVita Guest Services/Inventa Sr. Manager with DaVita.

Here's what you can expect as a DaVita Guest Services/Inventa Sr. Manager at DaVita:
Team Inventa is a cross-functional group focused on improving operational efficiency and enhancing the experience for both patients and teammates. The team manages core systems that support care coordination and placement processes, partners with technology teams to deliver innovative solutions, and drives adoption of tools that streamline workflows. Inventa works closely with internal stakeholders to identify process improvements, pilot new technologies, and provide training and resources that enable seamless integration across platforms. Our goal is to make complex processes simpler, more transparent, and more effective for everyone involved.

Responsibilities include, but are not limited to:

• Maintain accurate and consistent facility information across multiple platforms.

• Partner with internal teams and external vendors to streamline data management processes.

• Support initiatives that improve workflow efficiency and reduce manual tasks.

• Contribute to projects that enhance digital tools and optimize user experience.

• Assist in developing best practices and resources to improve operational performance.

• Evaluate technology solutions and provide recommendations based on business needs.

• Collaborate with stakeholders to gather insights and inform process improvements.

• Design and implement strategies to improve service accessibility and patient experience.

• Provide training and resources to internal teams to ensure effective platform usage.

• Support communication and review processes through innovative tools and solutions.

Here is what you can expect when you join our Village:
• A "community first, company second" culture based on Core Values that really matter.
• Clinical outcomes consistently ranked above the national average.
• Award-winning education and training across multiple career paths to help you reach your potential.
• Performance-based rewards based on stellar individual and team contributions.
• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.



Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."

Why wait? Explore a career with DaVita today.

Go to http://careers.davita.com to learn more or apply.

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

At DaVita, we strive to be a community first and a company second.  We want all teammates to experience DaVita as "a place where I belong."  Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected charact