Field Service Engineer-Los Angeles

Job Title

Field Service Engineer-Los Angeles

Location(s)

Los Angeles, US Remote - CA

About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our diverse team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.

Find your future at Revvity 

The Customer Support Field Engineer at Revvity provides expert service and support for diagnostic instruments, focusing on installation, maintenance, and repair, especially in newborn screening laboratories. The role requires approximately 80% travel within California, primarily in Southern California, with occasional trips to the Bay Area, to ensure optimal instrument performance, meet maintenance schedules, and drive high customer satisfaction.

Key Responsibilities:

• Installation, Maintenance, and Repair: Perform installation, maintenance, and repair of Revitty instruments, aiming for zero service recalls. Provide preventive maintenance and warranty services to contract and non-contract customers.
• Business Development: Drive sales of value-added services such as service contracts, upgrades, and laboratory products. Support local sales teams to secure new instrument orders and contribute to company profitability.
• Information/Asset Management: Maintain accurate records, manage inventory, and ensure proper handling of company assets like tools and vehicles.
• Continuous Skill Development: Participate in ongoing technical and professional development to enhance customer service and maintain certifications.

Physical Requirements:

• Regular walking, standing, and use of hands for handling tools and equipment.
• Occasional lifting of up to 100 pounds.
• Must be able to operate a motor vehicle safely for travel within the assigned territory.

Qualifications:

Basic:

• Associate's degree with some experience in instrument maintenance.  
• Valid driver’s license and knowledge of laboratory safety practices.

Preferred

• Bachelor’s degree in Life Sciences, Electronics, Mechanics,

This role emphasizes professionalism, technical expertise, and customer satisfaction, while also supporting business growth through service and sales efforts.

What do we offer?

We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:

• Medical, Dental, and Vision Insurance Options

• Life and Disability Insurance  

• Paid Time-Off

• Parental Benefits

• 401k with Company Match

• Employee Stock Purchase Plan

Learn more about Revvity’s benefits by visiting our Why Revvity page.

*For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.

Revvity is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qu