Account Service Manager - Payor Contracting- BioPlus Specialty Pharmacy

Anticipated End Date:

2025-07-04

Position Title:

Account Service Manager - Payor Contracting- BioPlus Specialty Pharmacy

Job Description:

Be Part of an Extraordinary Team 

BioPlus Specialty Pharmacy is now part of CarelonRx (formerly IngenioRx), and a proud member of the Elevance Health family of companies. Together, CarelonRx and BioPlus offer consumers and providers an unparalleled level of service that’s easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer’s treatment journey.

 

Title: Account Service Manager - Payor Contracting

 

Location: Onsite at 380 Northlake Blvd, Altamonte Springs, FL, 32701. This role requires associates to work from the posted locations full-time, enabling consistent face-to-face collaboration, teamwork, and direct engagement. This policy promotes an environment built on in-person interaction, communication, and immediate support.

The Account Service Manager - Payor Contracting is responsible for providing advanced customer service representation and strategic planning for large accounts.

 

How you will make an impact:

• Provides strategic planning and account management for larger payor accounts.

• Directs and manages the administration of payor contractual requirements and obligations.

• Manages the new and renewal implementation process for accounts.

• Interfaces with operations to ensure smooth delivery of services.

• Maintains ongoing payor account relationships at multiple levels throughout the health plan and PBM organizations.

• Makes recommendations for improvements to meet expectations.

• Provides both on-site and off-site customer service, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit, and enrollment issues.

• Prepares and submits contractually required health plan and PBM reports and metrics.

 

Minimum Requirements:

• Requires a BA/BS and a minimum of 3 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background.

 

Preferred Skills, Capabilities and Experiences:

• Pharmacy experience strongly preferred.

• Payor contract, health plan, and PBM experience preferred.

• Smartsheet and Excel proficiency for payor reporting experience preferred.

Job Level:

Non-Management Exempt

Workshift:

1st Shift (United States of America)

Job Family:

SLS > Sales Support

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

<