Coordinator, International Student and Scholar Services - Center for Global Engagement

Working Title: Coordinator, International Student and Scholar Services - Center for Global Engagement

State Role Title: Administrative Office Spec III

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Non-Exempt: Eligible for Overtime

 

College/Division: Center for Global Engagement

Department: 100652 - International Student Admin

 

Pay Rate: Maximum Starting

Specify Range or Amount: $40,000

 

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

 

Beginning Review Date: 9/2/2025

 

About JMU:

At James Madison University (JMU), we’re more than just a publicly funded institution — we’re a vibrant, welcoming community nestled on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.

Why Work at JMU?
We offer a comprehensive benefits package designed to support your professional journey and personal wellbeing:
• Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
• Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
• Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
• Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
• Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.

At JMU, we believe in Being the Change — and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way.

Discover what makes JMU a great place to work: bit.ly/JMUEmployment

 

General Information:

The International Student & Scholar Services (ISSS) team within the Center for Global Engagement (CGE) at James Madison University is seeking a full-time ISSS Coordinator to join our welcoming, collaborative office. This position is well-suited for someone who is organized, detail-oriented, and motivated to support international students, scholars, and the staff who work with them.

The ISSS Coordinator plays a key role in ensuring smooth daily operations by providing administrative, financial, and programming support. Working closely with CGE colleagues, international students and scholars, and campus partners, this position helps coordinate logistics and maintain processes that enhance the experience of JMU’s global community.

 

Duties and Responsibilities:

Administrative and Office Operations
•Serve as a primary point of contact for students and visitors to ISSS, coordinating with CGE’s front desk staff
•Manage the ISSS email account and shared calendar
•Submit work orders and transportation requests, assist with hiring documentation for student employees, and prepare event-related forms and requests
•Assist with updates to the ISSS website and events calendar in coordination with CGE staff

Financial and Procurement Coordination
•Assist with purchases, reimbursements, and travel authorizations for ISSS staff
•Track procurement card transactions and assist with reconciling immigration-related payments and budgets
•Support timely entry of procurement and HR forms in university systems

Health Insurance and Student Account Management
•Maintain accurate records of international student health insurance coverage
•Serve as a liaison between ISSS, CISI (the insurance provider), and JMU departments regarding coverage, claims, and billing
•Help students access their insurance plan information and submit waiver requests
•Coordinate charges to student accounts with appropriate university offices

Student Records and Data Maintenance
•Help ensure student records are complete and accurate in university systems and Terra Dotta
•Support data entry and status tracking related to scholarships, fees, insurance, and compliance
•Place student service indicators and assist with application