Team Lead Programmatic Support Engineer

The opportunity
As a Team Lead for the Programmatic Support Engineers, you will lead and scale a technical operations function that supports platform integrations (DSP, SSP, etc.) across Unity’s exchanges. You will manage and develop a team of Programmatic Support Engineers, setting clear priorities, ownership, and operating standards while driving measurable improvements in platform performance, spend stability, and overall efficiency. You will partner closely with Product, Engineering, BI, and Account Management to reduce operational friction and unlock growth opportunities. In doing so, you will gain high visibility across Unity’s programmatic ecosystem, with direct impact on revenue, margin, and partner satisfaction.

What you'll be doing

• Manage and mentor a team of 6 Technical OMS, including goal setting, performance feedback, and career development.
• Own DSP integration health, including onboarding, upgrades, QPS configuration, throttling rules, and endpoint performance.
• Act as the escalation point for complex issues such as spend drops, delivery gaps, discrepancies, IVT blocks, and bugs.
• Partner with Product, Data Science, and BI to run experiments that improve margin, efficiency, and DSP spend.
• Build and maintain dashboards, documentation, and operating processes to scale support and reduce manual work.

What we're looking for

• Significant experience in programmatic advertising, ad operations, or technical account management, ideally in mobile.
• Prior people management experience, including leading technical or operations-focused teams.
• Strong understanding of DSP/SSP integrations, QPS optimization, throttling, and exchange dynamics.
• Hands-on experience working with SQL, logs, or performance monitoring and telemetry tools.
• Proven ability to lead cross-functional technical projects and translate issues into business impact.

You might also have

• Experience with mobile SDK-based monetization or in-app exchanges.
• Familiarity with IVT filtering, ad quality tooling, or fraud investigations.
• Background in discrepancy resolution or technical support engineering.
• Experience building documentation, tooling, or automation to reduce operational overhead.

Additional information

• Relocation support is not available for this position
• Work visa/immigration sponsorship is not available for this position

Benefits
At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance.

Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status.

While specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally: Comprehensive health, life, and disability insurance | Commute subsidy | Employee stock ownership | Competitive retirement/pension plans | Generous vacation and personal days | Support for new parents through leave and family-care programs | Office food snacks | Mental Health and Wellbeing programs and support | Employee Resource Groups | Global Employee Assistance Program | Training and development programs | Volunteering and donation matching program

Life at Unity
Unity [NYSE: U] is the leading platform to create and grow games and interactive experiences. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the third quarter of 2024, more than 70% of the top 1,000 mobile games were made with Unity, and in 2024, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit Unity.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

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